What are the responsibilities and job description for the Technical Support Specialist position at Don Chalmers Ford?
Job Type
Full-time
Description
Chalmers Ford is one of the leading Ford Dealership in New Mexico. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, Chalmers Ford is a great place to grow your career. You'll be glad you applied to Chalmers Ford
Requirements
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Maintain a working log detailed all required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Coordinate with network and phone vendors
- Reynolds and Reynolds DMS software experience is preferred
Qualifications for Technical Support Specialist
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others in the company
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Extensive experience working with different operating systems including Windows and Mac OS
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
