What are the responsibilities and job description for the Service Advisor / Service Writer position at Don Johnson Auto Group?

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Description :

What's In It For You as a Service Advisor :

Financial Security : Benefit from direct deposit payroll, a company-funded 401K, and discounts on various services.
Health & Wellness : Comprehensive health, vision, dental plans, and supplemental insurance.
Career Advancement : Unlock your potential with growth opportunities and modern facilities.
Growth & Learning : Get paid to learn with training and certification classes. Explore no-cost college degrees for you and your family.
Flexibility & Balance : Embrace a family-oriented schedule with paid holidays and personal leave.
Transparent Leadership : Experience our open-door and open-book management.
Rewards & Recognition : Enjoy fun and family vibes with monthly team lunches, automotive discounts, and preferred pricing with Verizon and AT&T.

Why Us?

Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace—it's a community where you're valued and empowered. Our team's excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 Best Dealerships to Work For , as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future.

As a fifth-generation family business, we're not just about cars but about connections. Our unique culture, driven by inclusivity, community engagement, and the Entrepreneurial Operating System (EOS), ensures every sales consultant's story is valued. Explore " The Don Johnson Way " and be part of a legacy where your contribution makes a difference. Learn more at www.donjohnsonmotors.com / the-don-johnson-way.html.

Join a team where you're more than a service advisor—you're family. Let's drive the future together.

Essential Duties and Responsibilities for Service Advisors :

Engage & Welcome : Warmly welcome guests, swiftly gather vehicle details, and meticulously document concerns.

Maintenance Guidance : Examine vehicle service histories, conduct initial inspections, and guide drivers through essential routine maintenance.

Order Preparation : Craft clear repair orders with detailed work descriptions, including accurate time and cost estimates, awaiting client approval.

Consultation : Discuss technician findings with guests, suggest necessary corrective measures, and manage additional repair orders as required.

Repair Monitoring : Monitor repair progress, promptly update clients on any estimate or timeline adjustments, and ensure they're well-informed and onboard for any extra work.

Order Review : Conduct thorough reviews of finalized repair orders, verifying that all work is completed and that additional tasks are authorized and documented.

Client Satisfaction : Strive for and achieve 100% client satisfaction, ensuring every interaction and solution meets their expectations.

Your Drive. Our Direction. Let's Succeed Together.

Requirements :

Experience and Education :

Previous experience as a service advisor or in a similar role within the automotive industry.

High school diploma or equivalent; additional certification in automotive service is a plus.

Technical Knowledge :

Strong understanding of automotive maintenance and repair processes.

Ability to explain technical information and vehicle issues to guests in an understandable manner.

Guest Service Skills :

Excellent communication and interpersonal skills.

Proven ability to deliver exceptional guest service and handle guest concerns effectively.

Sales Skills :

Ability to upsell maintenance services and recommend additional repairs.

Proven track record of meeting sales targets.

Organizational Skills :

Strong time management and multitasking abilities.

Capability to manage work orders, schedules, and service records accurately.

Problem-Solving :

Ability to diagnose vehicle issues and provide appropriate solutions.

Competence in handling difficult situations and resolving conflicts.

Technical Proficiency :

Proficiency with dealership management software and service scheduling tools.

Ability to use electronic diagnostic tools and service manuals.

Dependability :

Reliable with a strong work ethic and attention to detail.

Ability to work independently and as part of a team.

Flexibility :

Willingness to work extended hours, including evenings and weekends, as needed.

Adaptability to changing work environments and guest needs.

Professionalism :

Presentable appearance and professional demeanor.

Ethical conduct and integrity in all service interactions.

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