What are the responsibilities and job description for the CDJR Service Manager position at Don K Whitefish Chrysler Dodge Jeep Ram...?
Come find your forever career. We are a locally owned, family-operated company that has been in operation since 1990. We proudly offer paid training, upward mobility, employee discounts, and a full package of benefits. If this sounds like something you'd enjoy, we want to hear from you! Come join our family of employees; take part in this promising career path and have the chance to serve our customers.
Key Responsibilities:
- Customer Service and Relations:
- Ensure a high level of customer satisfaction by addressing customer concerns, handling complaints, and providing clear communication about service needs and costs.
- Build and maintain positive relationships with customers to encourage repeat business and referrals.
- Team Management:
- Supervise and lead a team of technicians, service advisors, and support staff.
- Recruit, train, and evaluate service department employees.
- Set performance goals for the team and conduct regular reviews.
- Operational Oversight:
- Monitor the efficiency and productivity of the service department, ensuring work is completed on time and within budget.
- Ensure compliance with all safety and quality standards.
- Oversee the maintenance of the service equipment and ensure that tools and resources are properly managed.
- Inventory and Parts Management:
- Work with the parts department to ensure necessary parts are in stock for repairs and maintenance.
- Monitor parts inventory and order new parts as needed.
- Financial Performance:
- Monitor financial performance and implement strategies to increase revenue and profitability.
- Analyze and report on key performance indicators (KPIs) such as labor efficiency, customer satisfaction scores, and parts sales.
- Service Scheduling and Workflow:
- Coordinate with the service advisors to schedule appointments and manage service bays efficiently.
- Ensure timely turnaround on vehicles in the shop and communicate with customers regarding updates or delays.
- Compliance and Standards:
- Ensure that all repair work complies with Chrysler’s technical service standards.
- Stay up-to-date with new product knowledge, service bulletins, and recalls from Chrysler.
- Marketing and Promotion:
- Develop strategies to promote the service department’s offerings, such as maintenance specials, service packages, and warranty services.
- Assist with customer retention programs and promotional activities.
Skills and Qualifications:
- Experience: Proven experience in automotive service, with a strong understanding of Chrysler vehicles and service operations.
- Leadership: Strong managerial and team leadership skills to manage a diverse service department staff.
- Customer Focus: Excellent customer service skills with a focus on building relationships.
- Technical Knowledge: Strong understanding of automotive repair and maintenance.
- Communication: Ability to communicate effectively with both customers and employees.
- Organizational Skills: Ability to manage multiple tasks and priorities efficiently.
- Problem-Solving: Ability to resolve issues quickly and make decisions under pressure.
Working Conditions/Physical Requirements:
Candidate must be able to move about the complex in all weather conditions. Extended working hours may be required, which may include working at nighttime or weekends.
Don “K” is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace. Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.
Benefits:
- Paid Vacation and Paid Personal Leave
- Paid Holidays
- Medical, Dental, Life, Vision and Disability Insurance
- Employee Discount
- 401 (K) Retirement Plan Match
- Family Friendly Work schedules
- Employee Discounts on Services
- Great work environment
- Excellent Advancement Opportunities
Salary Annually $80,000.00-$120,000.00
Salary : $80,000 - $120,000
