BDC Sales Coordinator

Position Title: BDC Sales Coordinator

FLSA Status: Non-Exempt

Department: BDC

Reports to: BDC Manager

Process incoming and outgoing sales calls. Serve as the initial sales contact in many cases. Follow up floor traffic and internet leads. Manage and maintain the customer data base. Manage and maintain appointment logs.

Responsibilities:

• Answer all calls in a prompt, professional and courteous manner.
• Must meet minimum requirements given by the dealership for call made and appointments set. Must maintain the appointment log and ensure that there is a follow up process in place.
• Explain the process to every appointment. Give the customer the name of a manager that will be at the Dealership to greet them.
• Dedicate at least 3 hours of uninterrupted time each day to follow up (on your own prospects, be-backs and lease re-tension customers).
• Enter all of the following information into the DMS/CRM system, prospects name, phone number, source, vehicle of interest, detailed notes, appointment and follow up date.
• Extensive notes are to be entered in for every customer file in the leads/appointment system.
• All appointments are to be entered on to the appropriate spreadsheet. All follow up calls are to be managed according to the dealership guidelines.
• Employees must follow the internet process and daily routine.
• Ensure a thorough knowledge and understanding of products.
• Employees must adhere to the approved script that has been provided by the dealership.
• Priority follow-up sheets must be completed and handed in to team leaders or assistant managers on a daily basis.
• Must meet monthly requirements set by dealership for leads, calls, appointments, shows, and sold.
• All internet leads must be entered into the DMS/CRM system. Emails received must be managed according to dealership guidelines, unmatched emails must be followed up on as well.
• All internet leads need to be answered within the time guidelines set by the dealership. All responses must be within the time guidelines set by the dealership.
• Employees must follow appropriate pricing sheets for the dealership and must have pricing info (see price sheet) before giving a price.

Requirements:

• Follows the dress code the company has put in place. Maintains a clean and neat work area.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.
• Follows all company policies and procedures. Notifies supervisor of any illegal activity.

WORK ENVIRONMENT The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions, please see your supervisor if you need an accommodation.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions, please see your supervisor if you need an accommodation.