What are the responsibilities and job description for the Service Tech position at Don's Appliances?
Overview
Summary
Don's Appliances, a leading retailer in the Pittsburgh market and has been named a Top Workplace in Pittsburgh 9 years in a row. We are currently seeking a Refrigeration Appliance Repair Technician to join our team.
This position is located in Morgantown, West Virginia. This is a full-time position and scheduled hours are Monday – Friday, 7:30 a.m. – 4:00 p.m., with rotating weekend schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for the resolutions of customer/product repair within the company standard expectations.
- Provide the effective repair and first-time resolution of all in-home repairs within the service area.
- Carry out repairs, modifications of home appliances in the field.
- Resolve customer issues within given guidelines and to the customer's satisfaction.
- Efficiently diagnose errors or technical problems and determine proper solutions. Make appropriate repairs or order parts for repair.
- Cooperate with the service and parts team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Meet key performance productivity goals.
We Offer
A full benefit package that includes medical, dental, and vision insurance, short- and long-term disability, life insurance, 401k plan with company match, paid time off.
We Provide
Top notch training, a company service van, ongoing product training and support, uniforms; company computer, cell phone allowance and competitive pay
Supervisory Responsibilities
N/A
Requirements for all jobs within the Service Technician Job Family:
- All applicants must have a high school degree from an accredited school or GED to be qualified.
- Technical degree in relevant field or relevant training preferred.
- All applicants must have a valid driver's license.
- The incumbent must be able to accept alternative shifts assignments on short notice, work scheduled and nonscheduled overtime and participate in a weekend work rotation.
- Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
- Must be a self-starter and be able to work independently with minimal supervision.
- Strong communication and superior customer service skills.
- All positions will be required to use a computer and must have a general working knowledge of how to enter data on a computer.
- All positions will be required to operate a company vehicle in a safe manner.
Sr. Service Technician
- Refrigeration experience required.
- Must have experience with all brands of appliances that the company services.
License/Certification:
- Valid Driver's License Required
Company's website:
- https:www.donsappliances.com/employment-opportunities
Min Salary
USD $27.00/Hr.Max Salary
USD $40.00/Hr.Salary : $27 - $40
