What are the responsibilities and job description for the Service Tech position at Don's Appliances?
Overview
Company Overview: Don’s Appliance is a leading provider of high-quality appliance repair and maintenance services. We are committed to delivering exceptional customer service and ensuring the longevity and aesthetic appeal of our clients' appliances. We are looking for a skilled and detail-oriented Appliance Cosmetic Technician to join our dynamic team.
Job Summary: The Appliance Cosmetic Technician is responsible for the cosmetic repair and restoration of household appliances. This includes fixing dents, scratches, and other surface damage to ensure appliances look and function like new. The ideal candidate will have a keen eye for detail, a steady hand, and experience with a variety of repair techniques and materials.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Inspect appliances for cosmetic damage and determine the best method for repair.
- Order replacement parts and quote repairs for non-warranty customers.
- Replace or repair damaged parts such as handles, panels, doors, and trim.
- Use specialized tools and equipment for cosmetic repairs.
- Ensure repairs are completed to a high standard of quality and within established time frames.
- Maintain accurate records of repairs and parts used.
- Communicate effectively with customers and team members about repair progress and any issues encountered.
- Assist Service Department with additional tasks as needed
EDUCATION/EXPERIENCE
- High school diploma or equivalent.
- Proficiency in using repair tools and equipment.
- Excellent attention to detail and manual dexterity
- Strong mechanical and problem-solving skills.
- The ability to work independently.
- Good communication skills and customer service orientation.
- Legibly complete all paperwork.
- Follow company procedures and protocols.
- Test repaired appliances to ensure they are functioning correctly and safely.
- Operate a company vehicle in a safe manner. .
- Strong computer proficiency, including email.
- Physical stamina and dexterity and be able to lift and maneuver heavy appliances.
- Valid driver's license and clean driving record
Location: 251 Bilmar Dr.
Department: Service
FLSA Status: Non-Exempt
Work Location:
Travel to customers’ homes is required, company vehicle will be provided.
Work Hours:
Monday thru Friday 8:00AM – 4:30PM, occasional Saturday hours may be required.
Working Conditions:
The job is primarily performed in a customer’s setting, which may involve exposure to various temperatures, dust, and noise levels. The position may require standing, bending, lifting, and carrying heavy objects.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs.
EEO Statement
Don’s Appliances is an equal opportunity employer. In accordance with the applicable law, we prohibit discrimination against any applicant or team member based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any team member, including supervisors and co-workers.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Rotating weekends
Supplemental Pay:
- Overtime pay
Work Location: On the road
Min Salary
USD $20.00/Hr.Max Salary
USD $22.00/Hr.Salary : $20 - $22
