Account Executive/Office Manager

Office Manager Position at Don't Lose Hope Screen Print

Howdy! Our name is Don't Lose Hope Screen Print, and we're looking for an incredible person to join our unique team in one of the most rad industries around - screen printing!

As a small team, each of us wears multiple hats, which kinda keeps things interesting! This is a role that mainly takes place in our office, keeping tabs on our email inbox, making & taking phone calls, and greeting/assisting walk in clients - however during our busy season, which is fall until January, you'll also get to help out in the production part of our space assisting with some simple tasks, too.

This position is a super important one - you'll be the main point of contact for our clients, and that means you'll be the one who makes or breaks the impression new folks have of us...just making sure you're up for the pressure! ;)

We're looking for someone who's got energy, LOVES people, loves keeping track of multiple moving pieces, and who's excellent at communicating information to our clients - via email, face to face, and over the phone - being personable is extremely important to us. We care a lot about what we do, and our goal is to have each client feel very heard and taken care of during every interaction with them :)

If you like video games like Overcooked, then this is a great position for you - you'll be managing several client projects at once, keeping the rest of the sales team on track and making sure each project is moving through our pipeline and no balls are getting dropped and clients disappointed.

You don't need to have experience in the screen printing industry - we can teach you all of that :) But being computer savvy and self-directed is for sure necessary. We work as a team of equals, and we are looking for someone we can count on to be taking care of their duties - not needing their hand held or waiting to be told what to do.

If any of this sounds up your alley, please send us some info about you, your resume (include references, pretty please!), and if you want extra credit - include a lil letter with any info you'd like us to review that you think shows why you're the best fit for this role.

Pay's gonna depend on a combination of your experience, how quickly you catch on & can be self managed, and how many hours we both land on you working each week. This role flexes between full time during the fall & holiday season to pretty part time in our slow season, at our office in Salem, Oregon.

Here's our website if you want to check out who we are and what we do :)

dlhscreenprint.com

Looking forward to meeting you!

Team DLH

Technical Role Details Below:

• DEFINITION: As an Office & Sales Account Manager, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and maximizing revenue opportunities. You will collaborate closely with internal teams, such as Production, Art Dept, Shipping & Receiving, to deliver exceptional service, address client needs, and identify opportunities for account growth.
• RESPONSIBILITIES:
• Greeting walk in clients
• Create daily task list to stay productive and efficient
• Organize printavo (shop management software) calender / Update power scheduler
• Order supplies
• Order garments / Transfers / Digitizing
• Submit PO’s for outsourcing
• Presenting clients with pricing via email or phone call
• Develop new business opportunities through warm calling and networking.
• Analyze sales data and market trends to inform strategic decisions.
• Collaborate with cross-functional teams to deliver tailored solutions to clients.
• Assisting with customer pickup
• Clean lobby weekly
• Make note of any mistakes on orders so we apply credit on their next order OR Refund
• Notify management of client complaints
• Professional & timely written & verbal communications with customers.
• Building quotes with artwork and getting approval from customers.
• Checking aging reports and reach out to clients who have a past due balance
• Have regular check-in meetings with Customer Service Manager, Art Department, Production Manager
• Manage a high volume of customers and projects.
• Clear, transparent, and warm communication with team members and clients.
• Keep a CLEAN & ORGANIZED work station.
• SECONDARY RESPONSIBILITIES:
• Cleaning & organizing.
• Assist Production Floor if/when needed.
• Follow up emails with clients that aren’t responding, making order adjustments and changing mock ups if necessary
• Check-ins with current customers quarterly for re-ordering items
• Develop new ways to streamline processes.
• Assess client needs in order to make project suggestions, create quotes, and negotiate pricing

Qualifications

• Proven experience in account management and sales, with a strong track record of achieving targets.
• Excellent leadership and communication skills to effectively manage client relationships.
• Proficient in negotiation and business development
• Strong analytical skills and experience with warm calling techniques.

Job Type: Part-time

Pay: $25,000.00 - $38,000.00 per year

Expected hours: 24 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Education:

• High school or equivalent (Required)

Ability to Commute:

• Salem, OR 97301 (Required)

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25,000 - $38,000