What are the responsibilities and job description for the Computer Network Technician position at Don't Panic IT Solutions?
Job Summary
We are seeking a skilled and motivated Computer Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical support and maintenance for computer systems, ensuring optimal performance and reliability. This role requires a strong understanding of computer hardware, software, and network administration to effectively troubleshoot and resolve issues.
Duties
- Provide desktop support to end-users, addressing hardware and software issues promptly and efficiently.
- Install, configure, and maintain computer systems, peripherals, and network devices.
- Troubleshoot and resolve technical problems related to TCP/IP networking, VPN connections.t.
- Tracking service requests and documenting resolutions.
- Assist with network administration tasks.
- Collaborate with team members to improve processes and enhance overall IT service delivery.
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
- Taking phone calls, scheduling, remote and occasional onsite support, creating and assigning tickets, etc. Diagnosing network issues. Remote customer support.
Qualifications
- Proven experience in technical support or desktop support roles.
- Strong knowledge of computer hardware components and troubleshooting techniques.
- Familiarity with TCP/IP protocols and network administration principles.
- Excellent problem-solving skills with the ability to work independently or as part of a team.
- Strong communication skills to effectively interact with users at all levels of technical expertise.
- 2 years of industry experience
- Familiarity with any of the following is a plus: MS Outlook, Teams, Microsoft 365 administration, Syncro, Cove Data Protection, Email hosting and administration.
- Must have reliable transportation and clean driving record and be able to pass a background check.
- Must present a professional image including business casual dress code and personal hygiene.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekdays
Ability to Commute:
- Fort Collins, CO 80526 (Required)
Ability to Relocate:
- Fort Collins, CO 80526: Relocate before starting work (Preferred)
Work Location: In person
Salary : $35,000 - $45,000