What are the responsibilities and job description for the Incident Manager position at Donatech Corporation?
Position would require the candidate to be a W2 employee of Donatech.
US Citizenship Required.
- Monitors network management system and engages telecom providers to drive restoral efforts.
- Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
- Solves systems and network problems / questions with limited scope and complexity.
- Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
- Identifies resolutions of routine technical queries from client CAS customers and CAS Business Units.
- Takes guidance from other team members or management to resolve less routine issues.
- Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
- Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
- Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
- Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
- Participates in network solutions design and configurations.
- Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
- This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
- Strong Customer Service skills
- EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
- Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.
1. Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
2. DataLink – Continuous monitoring of the ground station / radios and central processing systems that make air to ground datalink communications possible.
3. Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.
Required Qualifications :
Preferred Qualifications :
Learn More
