Contract Opportunity (Only W2) for IT System Engineer / Specialist

Hi ,

This is Naveen Aryan and I represent Donato Technologies Inc., a leading IT staffing organization.

I am part of a team responsible for servicing our significant clients who are world leaders in providing their specific services/solutions.

I want to draw your attention to an open contract position; requirement details are given below:

Job title: IT System Engineer / Specialist

Location : Baltimore, MD, Hybrid (2 days / week)

Description of Work:

• IT support; hardware/software troubleshooting; user research; requirements gathering; special projects; inventory

management; process improvement; project management; accessibility/508/UX knowledge.

• Provide technical support to any software and/or hardware issues

Network shares

Network connectivity

VPN challenges (utilizing OpenVPN and Wire guard)

Active Directory (AD) implementation

Use of remote access tools is a must (including SRT, Beyond Trust, or Bomgar) to remotely access and

troubleshoot issues

• Manage the device inventory

Setup devices (IOS/Android phones, Windows/Mac laptops) by following existing instructions

Schedule on-site meetings with end-users to configure and distribute devices

• Assist in review and improvement of team processes, including refining current processes to increase effectiveness and

ease of use

• Coordinate with internal team around asset management and if needed prepare quotes, catalogue inventory, and review

defective hardware to determine required actions

• Maintain IT and internal process documentation for disbursement and use across internal team

• Perform independent research and provide recommendations for new and improved software/hardware to enhance

team's IT capabilities

• Support ad hoc special projects relating to internal team needs

• Learn customer-specific policies and processes

• All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as

interface with the customer on a daily basis

• Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications,

including Microsoft Office applications and other specialized software

• Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to

complex problems while supporting users accurately and efficiently

• Excellent teamwork and interpersonal skills

• Minimum of 8 years' experience testing both hardware and software, ensuring that systems are functioning properly.

• Minimum of 5 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from

users.

• Minimum of 3 years' experience supporting special IT projects and managing their end-to-end lifecycle.

• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities

in a dynamic work environment.

• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.

• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.

• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers

as well as peers.

• Ability to write technical documentation and plain language documentation dependent on the audience.

• Self-motivated, task-driven, and able to quickly learn new skills.

• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

• Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

• Ability to write/implement basic scripts (using PowerShell or Auto IT)

• Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)

• Understanding of UX and user research methodologies

• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobi)

• Understanding of 508 and accessibility compliance

• Previous work experience in federal government

• Understanding of agile framework and full life-cycle software development methodologies

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Thanks & Regards

Naveen Aryan

Technical Recruiter

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DONATO TECHNOLOGIES, INC

12100 Ford Rd, #306, Dallas, TX 75234 

Direct : 469-305-7770 EXT 113 

Email: naveen@donatotech.net 

Web: www.donatotech.net 

Linked In : https://www.linkedin.com/in/naveenaryan/