What are the responsibilities and job description for the Insurance Customer Service Rep position at Donna Tonovitz Agency - Country Financial?
Job Description
Welcome to the Donna Tonovitz Agency - Country Financial, situated in the charming city of St Charles, Illinois. We take pride in creating a welcoming and supportive workplace that is focused on delivering top-notch customer service. As part of our dedicated team, you will work closely with clients to ensure their insurance needs are met with professionalism and care. As an Insurance Customer Service Representative, your role involves assisting clients with inquiries and providing exceptional support, all within our vibrant office setting. We value each team member's contribution and encourage a positive environment where everyone's ideas are welcomed. If you are ready to make a meaningful impact and grow within an inviting team, we invite you to consider joining us!
Base hourly is $15-$20 based on experience.
Salary: $15.00 - $20.00 per hour
Benefits
Hourly Base Salary Based on Experience
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Licensing Assistance
Mentorship with Established Agent
Hands on Training
Weekends Off
Work -Life Balance
Responsibilities
- Customer Interaction: Act as the first point of contact for customers, addressing inquiries, resolving issues, and delivering excellent service.
- Policy Management: Assist clients with policy changes, renewals, and provide information about the benefits and features of their plans.
- Support Sales: Collaborate with insurance agents to support them in cross-selling and up-selling opportunities.
- Information Accuracy: Maintain accurate records of customer interactions and transactions, updating client information as necessary.
- Problem Solving: Efficiently troubleshoot and resolve customer issues in a satisfactory manner.
Requirements
- Experience: Previous experience in customer service or insurance industry preferred.
- Communication Skills: Strong verbal and written communication skills are essential.
- Problem-Solving: Adept at resolving client issues and concerns with a positive approach.
- .Tech Skills: Familiarity with basic computer software and CRM systems.
- Attention to Detail: Strong organizational skills and attention to detail are crucial.
Salary : $15 - $20