What are the responsibilities and job description for the Senior Manager - Program Management position at Donnelley Financial, LLC?
Description :
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
Summary :
The Senior Manager, Program Management role is a critical member of the professional services leadershipteam and is a strategic leader responsible for the planning, development, implementation, and evaluation of complex, multifaceted programs or projects. This role involves managing closely related subprograms orancillary projects to achieve overarching objectives. The Senior Manager, Program Management plays acritical role in conceptualizing and driving programs, including strategic planning and resource alignment. They
act as a key liaison among cross-functional stakeholders, providing expert guidance and leadership whileensuring the program's fiscal, operational, and administrative success.
This role will leverage previous and extensive experience in Professional Services in SaaS and CustomerSuccess, project management expertise and consulting, strong communication / written skills, coaching andtalent development skills, with the ability to build and cultivate relationships cross-functionally.
This position reports to the Director, Services PMO
Responsibilities :
- Develop and articulate the program's vision, goals, and objectives
- Develop and manage timeline, scope, resources, and budget for internal projects and be accountablefor delivering against established business goals and objectives
- Plan and oversee the execution of interconnected projects and subprograms
- Support the creation and implementation of long-term strategies to achieve program objectives
- Work closely with project sponsor and cross-functional teams to develop the scope, deliverables,required resources, work plan, and timing for new initiatives
- Manage program and project teams for optimal return on investment, and coordinate and delegatecross-project initiatives
- Ensure alignment of resources, processes, and stakeholders to meet program goals
- Conduct regular evaluations to measure program effectiveness and outcomes
- Serve as principal liaison between teams and stakeholders
- Advocate for the program, effectively communicating its value and progress
- Build and maintain strong relationships with stakeholders to ensure program alignment and support
- Oversee operational, administrative, and resource management aspects of the program
- Develop program assessment protocols for evaluation and improvement
- Own, monitor, and positively influence programs directly tied to DFIN Professional Services KPIs
- Oversee multiple project teams, ensuring program goals are reached
- Identify risks and opportunities across multiple projects within the department; analyze, evaluate, andovercome program risks, and produce program reports for managers and stakeholders. Developmitigation strategies to ensure program sustainability
- Responsible for end-to-end success of DFIN programs and ensure proper executive level visibility
- Develop program dashboards and reports used to display current state / health / risks of all programs
- Standardize program implementation activities such as artifacts, stakeholder alignment, and use ofCertinia
- Rollout Change Management best practices and related training associated with programs
- Contribute to Professional Services Sales initiatives such as Time to Value methodology refinement, Customer Satisfaction, and Retention & Growth
- Provide day-to-day best practices and professional guidance to teams involved in the program
- Foster collaboration, innovation, and a results-driven culture within program teams
- Full visibility and management of program management resources with emphasis on positive jobsatisfaction, sentiment, and career growth
- Mentor and support team members to enhance performance and professional growth
Qualifications :
Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation or on the basis of any other status protected by applicable national laws.
