What are the responsibilities and job description for the Front Desk Agent position at Donohoe Companies?
Join Our Front Desk Team at Residence Inn Arlington!
Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel where most guest interactions occur. Your role is vital in shaping our guests' overall experience. At our hotel, we value and respect everyone. If you are proactive, enthusiastic, and responsible, this role is perfect for you! Whether you are starting or advancing your career in the hotel industry, we would love to meet you!
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests. This position will commence in January 2025
Overview
Front Desk Agents play a crucial role in guest services, ensuring a positive impression of the hotel. They handle room reservations, provide information and services to guests, and process payments.
Essential Functions
- Guest Check-In / Out : Efficiently check guests in and out according to hotel and brand standards.
- Guest Information : Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
- Phone Management : Operate the hotel phone system, transfer calls, and accurately take messages.
- Reservations : Manage guestroom reservations, including taking, modifying, and canceling bookings.
- Guest Inquiries : Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
- Cashier Duties : Handle cashier tasks, and posting charges to guest accounts.
- Maintenance Coordination : Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
- Security Procedures : Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
- Front Office Cleanliness : Maintain the cleanliness and organization of the Front Office area.
Additional Responsibilities
Skills and Abilities
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
