Comp Service Supervisor

Joining the team at Residence Inn Washington, DC National Mall offers a unique and rewarding experience. This hotel is not only conveniently located near iconic landmarks like the U.S. Capitol Building, the National Mall, and Smithsonian Museums, but it also embodies a commitment to excellence and guest satisfaction. Employees benefit from a supportive and dynamic work atmosphere, where teamwork and respect are highly valued, fostering a collaborative environment that encourages personal and professional growth.

Additionally, the hotel's proximity to the Federal Center SW Metro makes commuting easy and convenient. Working at Residence Inn Washington, DC means being part of a community that values safety, cleanliness, and exceptional service, making it an ideal place to grow and thrive in the hospitality industry.

Position Summary:

The Comp Service Supervisor is responsible for overseeing all aspects of the hotel's food and beverage operations, including complimentary services and banquets. This role ensures the successful achievement of financial goals, cost control, guest satisfaction, and employee satisfaction. The supervisor will lead the team to deliver exceptional service, maintain high standards of quality and presentation, and create memorable dining experiences for our guests. This position requires a proactive approach to managing daily operations, addressing guest feedback, and fostering a positive work environment.

Essential Functions:

• Supervise and manage the daily operations of the food and beverage department.
• Ensure that the level of quality and presentation meets or exceeds standards on a daily basis.
• Personally respond to all guests’ comments and complaints to ensure timely resolution.
• Train staff for job competency and ensure they are aware of hotel policies and procedures, including service standards for the hotel and guest brand standards regarding service and cleanliness.
• Monitor the department to ensure all brand requirements are met daily in both the kitchen area and front of the house.
• Review standards to ensure the department operates within brand and hotel requirements.
• Address staff inquiries and issues in a timely and professional manner.
• Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
• Collaborate with the sales and housekeeping departments to ensure banquets are handled according to BEO requirements and to the guest’s satisfaction.
• Demonstrate positive leadership characteristics that inspire employees to meet and exceed standards and guest expectations.
• Responsible for the training, management, development, and evaluation of all food and beverage employees.
• Ensure compliance with all hotel and brand policies and procedures, as well as local, state, and federal laws and regulations.

Education and Experience:

• Previous food & beverage experience.
• Previous supervisory experience.
• Certificate in Food Sanitation is a plus.

Skills and Abilities:

• Clear verbal and written communication skills.
• Certified food handler.
• Ability to work in a fast-paced and high-volume environment.
• Ability to motivate and train employees in guest services.

Compensation: Salary Range $18.00 - $19.00 per hour

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.