What are the responsibilities and job description for the Front Desk Agent l Part Time/Weekends position at Donohoe?
Position Summary :
Join the Cambria Hotel Washington DC Navy Yard Riverfront team as a Front Desk Agent, where you will be at the forefront of delivering exceptional guest experiences. As the first point of contact for our guests, you will play a pivotal role in creating a welcoming and positive atmosphere. Your responsibilities will include managing room reservations, providing comprehensive information and services, and handling payments. Your dedication to outstanding customer service will ensure our guests have a memorable stay from check-in to check-out.
Essential Functions :
- Check guests in and out of the hotel according to hotel and / or brand standards.
- Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
- Handle hotel phone system. Transfer calls to appropriate departments / guests. Accurately take messages for guests.
- Take, modify and cancel guestroom reservations.
- Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain cleanliness of the Front Office area.
Additional Responsibilities :
Skills and Abilities :
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Compensation $17.50 - $18.00 per hour
Salary : $18 - $18
