What are the responsibilities and job description for the Experienced Collector position at Donovan Marine?
About the Role:
The Experienced Collector plays a crucial role in ensuring the financial health of our wholesale trade operations by managing and optimizing the collection of outstanding debts. This position requires a proactive approach to communicate with clients, negotiate payment terms, and resolve disputes effectively. The ultimate goal is to minimize overdue accounts while maintaining positive relationships with our customers. The Experienced Collector will analyze account histories and payment patterns to develop tailored collection strategies. By achieving collection targets, this role directly contributes to the company's cash flow and overall profitability.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in collections or accounts receivable, preferably in the wholesale trade industry.
- Strong communication and negotiation skills.
Preferred Qualifications:
- Associate's or Bachelor's degree in finance, business administration, or a related field.
- Experience with accounting software and customer relationship management (CRM) systems.
- Knowledge of relevant laws and regulations regarding debt collection.
Responsibilities:
- Contact clients via phone or email to collect outstanding payments.
- Negotiate payment plans and terms with clients to facilitate timely payments.
- Maintain accurate records of all communications and transactions in the company’s database.
- Analyze client accounts to identify patterns and develop effective collection strategies.
- Collaborate with the sales and customer service teams to resolve disputes and enhance customer satisfaction.
Skills:
The required skills in communication and negotiation are essential for effectively engaging with clients and persuading them to fulfill their payment obligations. Analytical skills are utilized daily to assess account histories and identify trends that inform collection strategies. Proficiency in accounting software allows the Experienced Collector to maintain accurate records and streamline the collection process. Additionally, interpersonal skills are crucial for building rapport with clients, which can lead to more successful negotiations. Preferred skills, such as familiarity with CRM systems, enhance the efficiency of tracking interactions and managing client relationships.
Must be able to pass background and drug screen.
