What are the responsibilities and job description for the Sales Support Specialist position at Door Controls USA?
At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you"re an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.
Benefits Package Offered for full-time employees :
Medical
Dental
Vision
Accidental Insurance
Critical Illness
Supplemental Life Insurance
Short Term Disability
Long Term Disability
401k Company Match
Legal Shield
If you are a motivated, detail-oriented individual with a passion for the automatic door manufacturing industry and a commitment to providing outstanding support to our sales team, we encourage you to apply for the Sales Support Specialist position at Door Controls USA. Join our team and be part of a company that values your expertise and dedication.
Duties / Responsibilities :
Recommend products to customers based on their needs.
Conduct cold and warm calls.
Customer relationship management (CRM) tracking.
Assess customer quotes by analyzing required documents, architectural door schedules, floor plans, and project plans.
Comprehend architectural door schedules to independently detail hardware.
Complete quote submittal process after customer bid has been accepted and PO or letter of intent received.
Work with customers to revise quote submittal as necessary, send confirmation to the customer.
Follow up with customers on open orders, track customer order shipment status and work with Customer Support to resolve order issues.
Partner with Sales on opportunities requiring technical expertise within segments and territories.
Proactively develop and maintain relationships with customers to seek future opportunities and grow sales.
Ensure customer satisfaction through timely response and positive customer interactions by communicating via phone and email and responding to customer inquiries regarding products, services, price, and availability.
Understanding customers" needs and identifying sales opportunities.
Answering potential customers" questions and sending additional information per email.
Creating and maintaining a database of current and potential customers.
Staying informed about competing products and services.
Closing sales and achieving sales targets.
Required Skills / Abilities :
Familiar with ANSI Standards, Life Safety Code, and NFPA as they apply to doors, frames, and hardware preferred.
High school diploma / GED.
Previous experience in a related sales position preferred.
Proficiency in Microsoft Office and CRM software preferred.
Communication skills, both verbal and written.
Good organizational skills and the ability to multitask.
Phone and cold calling skills.
Exceptional customer service skills.
Strong listening skills.
Ability to achieve targets.
Education and Experience :
High school diploma / GED; Associate degree or bachelor's degree preferred
3 years experience in project quoting / estimating, preferably in the manual door and hardware industry
3 years experience in the door hardware and / or storefront fabrication industry; strong technical door hardware knowledge
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