Customer Experience Associate

Are you friendly, organized, and love helping people? Join our close-knit, family-owned garage door company, where we take pride in delivering honest, high-quality service to our local community. We're looking for someone who enjoys talking to customers, solving problems, and keeping things running smoothly behind the scenes.

What You'll Do:

• Be the first friendly voice our customers hear when they call
• Answer phone calls and help customers schedule service appointments
• Provide clear information with a helpful attitude
• Assist with light dispatching – helping our technicians close out of jobs
• Keep track of daily schedules and follow up with customers as needed
• Work closely with our small, hardworking team to keep things organized

What We’re Looking For:

• A people person who enjoys talking on the phone and helping others
• Good multitasking skills – you can handle calls and scheduling without breaking a sweat
• Comfortable using a computer to log info and manage the schedule (we’ll train you!)
• Someone reliable, friendly, and detail-oriented
• Experience in an office or service-based setting is a bonus, but not required
• Experience with Service Titan and Microsoft a bonus!