Customer Service Representative

About Us:

Based in West Virginia’s Eastern Panhandle, Door Serv Pro brings over 30 years of construction experience to garage door services. Founded by Paul Wiese, a seasoned builder from Southern California, the company was born from his passion for custom design and a desire to fill a local need for quality garage door solutions.

Now nine years strong, this family-owned business is known for expert repairs, installations, and personalized service. With a commitment to craftsmanship and community, Door Serv Pro turns everyday garage doors into standout features—reliable, stylish, and built to last.

About You:

Are you personable, organized, and enjoy helping others? We're looking for someone who loves connecting with customers, enjoys problem-solving, and thrives in a collaborative environment.

What You’ll Be Doing:

• Serve as the first friendly voice our customers hear over the phone
• Answer incoming calls and schedule service appointments
• Provide clear, helpful information with a positive attitude
• Assist with light dispatch duties, including helping technicians close out jobs
• Monitor daily schedules and follow up with customers as needed
• Work closely with our hardworking team to ensure smooth daily operations

What We’re Looking For:

• A friendly, people-oriented individual who enjoys talking on the phone and providing excellent service
• Strong multitasking skills — you're comfortable handling calls, scheduling, and updates efficiently
• Basic computer skills (we’ll train you on our systems!)
• Reliable, detail-oriented, and team-minded
• At least 2 years of experience in an office or service-based setting is required
• Familiarity with Service Titan and Microsoft Office is a bonus

Additional Details:

• Attendance is a high priority — we rely on each team member to keep operations running smoothly
• Rotating shifts are part of the schedule; however, we always communicate shift changes well in advance
• Weekend availability required