About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build a platform that enables the merchant to grow sustainably on Doordash. We work on solving merchant pain points by working on problems ranging from creating new enhanced payment methods to enabling merchant growth by automating available deal terms and internal processes.

About the Role

As an Associate on DoorDash’s Merchant Strategy & Operations (S&O) team, you will drive impact by improving platform reliability & scalability, and improving merchants’ experience. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role, you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash’s core business, with a focus on existing Merchant success and solving high pain and high-impact problems.

On the Merchant team, you’ll get to the lowest level of detail by partnering with our Engineering, Product, Sales, and Finance teams. You will also analyze our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do.

You will report to our Manager of Merchant Strategy & Operations in this role.

You're excited about this opportunity because you will…

• Solve some of the most challenging problems at DoorDash and build an accurate, reliable, and scalable platform.
• Use data-driven decision-making to run and scale experiments.
• Bring your ideas to life with a broad team including Product, Analytics, Operations, Sales, B2B Marketing, and Support.
• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data.
• Create step-change improvement for our merchant partners through regular engagement and operating at the lowest level of detail to identify their needs.

We're excited about you because… 

• You have 1-3 years of experience in consulting, strategy, operations, technology, or related experience; high-growth or early-stage startup experience are a plus. 
• Bachelors degree or higher 
• You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is preferred.
• You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future.
• You’re excited by ambiguous problems. You bring passion and creativity to building new processes. 
• You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal.
• You can build a plan to hit your goals and consistently operate with focus and drive.

We expect this position to be filled by 2/20/25

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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