About the Team

Our mission on the Client Success Team is to provision, onboard, retain, and grow the corporate customers who use the services and products offered by DoorDash for Business, while building a best in class customer experience. The Customer Success team sits within the Client Success & Strategy organization and is focused on successfully provisioning and implementing all Business customers to our platform. The team's mission is underscored by the DoorDash value of customer obsessed, not competitor focused to ensure our customers receive a white-glove experience and satisfaction with our products and service.

Client Success is a fantastic stomping ground for individuals well versed in the world of customer onboarding. It is a team of builders, strategic thinkers, problem-solvers, collaborators, and those with a proven bias for action. As a player on the team, you will have an opportunity to play a key role in building the foundation of the business for many years to come. 

About the Role

As a Client Success Manager you will work primarily with our wide variety client base, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience you will analyze their unique use cases, consult on best practices, and offer a best in class training and implementation experience. This role requires working cross functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Manager-Client Success and Admin Platform within the Doordash for Business organization.  Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You’re excited about this opportunity because you will…

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer’s voice for our product, growth, operations, and leadership teams.
• Help shape the vision and strategy for our customers' implementation at DoorDash for Business.
• Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies. 
• Join our highly motivated team at a time of rapid growth and exciting scale initiatives.

We’re excited about you because…

• You have 2 years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts.
• You demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment. 
• You’re customer-obsessed with a track record of uncovering the customer’s “why”.
• You act like an owner, taking accountability for project success and customer outcomes.
• You operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly. 
• You aim to achieve 1% better every day. You have a natural desire to improve upon existing processes and to build process where none currently exist. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey