What are the responsibilities and job description for the Manager, Fraud Operations position at DoorDash USA?
About the Team
DoorDash's Fraud Operations team is looking for an Operations Manager to lead a group of Fraud Specialists, Team Leads, and Supervisors. This team drives down the cost of fraud and provides insights to protect our platform from would-be fraudsters. You will lead a team to investigate cases of fraud, protect our good users, and brainstorm solutions to reduce fraud in the long-term.
About the Role
This Fraud Operations Manager will be data-driven, strategic, a truth-seeker, and an operator willing to work at the lowest level of detail. You will report to the Senior Manager, Fraud Strategy & Operations on the Fraud S&O team..
You’re excited about this opportunity because you will…
- Lead a team of Fraud Specialists, Team Leads, and Supervisors
- Create the vision and define OKRs for the team, while prioritizing company-facing initiatives
- Influence and engage across the company - partner with the product, engineering, and analytics teams to define and execute on goals
- Identify opportunities for improving operations efficiency, training content, and tools through experimentation
- Use data-driven decision-making to improve Fraud S&O metrics, while accelerating growth
We’re excited about you because…
- You have 5 years of experience in Fraud Operations or related area
- You have 2 years in a leadership role, at a high-growth or subscription business
- Your skills include data analysis and proficiency, as well as experience in SQL and Excel / Google Spreadsheets (can perform complex functions)
- You possess an ability to articulate the "big picture" across internal partnerships and multi-layered teams
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