About the Team

DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work.

About the Role

We are looking for someone who is passionate about building a high growth businesses to join our rocketship on DoorDash for Business, DoorDash’s corporate offering. You will be responsible for analyzing customer support data to uncover critical trends, synthesizing insights that highlight key pain points, and advocating for the voice of the customer by ensuring that feedback drives strategic decisions across product and operations teams. We are looking for a highly motivated first principles thinker who has a deep sense of ownership and is able to walk the fine line between diving into the lowest level of detail, while still being able to think about the high level strategy. This is a true strategy and operations role.

Reporting to the Manager of Strategy and Operations, DoorDash for Business Client Success, you will work closely with product, engineering, operations and other teams to make your vision a reality. 

You’re excited about this opportunity because you will…

• Strategize – Understand the needs of our clients, prioritize those needs by impact, and create solutions with cross-functional partners.
• Operate - Get to the lowest level of detail, and scale. You will work directly with internal and external partners to execute on your short & long-term plans; you are a cross functional success enabler and an excellent operator. 
• Build - Deploy a data-driven approach to identify emerging customer support trends, developing strategies to address pain points and improve the overall customer experience.
• Collaborate - Work closely with cross-functional teams including Product, Operations, Marketing, and Engineering to ensure customer feedback is consistently integrated into product development and service enhancements.
• Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t always be playbooks or templates; instead you will create them. 
• Analyze – Leverage data whenever possible to inform your hypothesis and align cross functional partners. 

We’re excited about you because…

• You have 3 years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup (scaling a business from 0 - 1) experience is preferred
• You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
• You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred 
• You are customer-obsessed, whether working with our clients, merchants, or Dashers, and you are comfortable engaging with people from all walks of life.
• You’re unafraid of ambiguity.  You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey