About the Team

At DoorDash, our customers are at the forefront of the product strategy. Our customers exist on three sides: Consumers, Dashers, and Merchants. We believe that the best customer experience is synonymous with the success of our business in the long run.

About the Role

As a Senior Design Manager, you will guide our company-wide New Verticals Shopper Experience. As DoorDash continues to scale and expand beyond serving as a food delivery company, this function and design management role have grown in significance within the organization to become one of the most mission-critical areas of the business.

You will report directly to the Head of Design for Dasher & Logistics in our Product Design org. This role is a hybrid opportunity, with 2-3 days a week onsite from one of our Design Hubs.

You're excited about this opportunity because you will…

• Manage, develop, and hire a team of exceptional designers
• Actively practice and evangelize customer-centric thinking throughout the entire org
• Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision for our Dasher Fulfillment experiences
• Partner with the design leadership team to build a holistic design strategy for our entire suite of products
• Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals
• Build a culture that elevates the team, in terms of both performance and morale
• Establish an operating model that increases the team’s effectiveness
• Align the team’s priorities and deliverables to our overarching strategy and goals

We're excited about you because… 

• You have 10 years of experience in design, with 3 years in team building and people management
• You have a track record of impact – you’ve been directly involved in and have a proven track record of driving significant, company-wide impact.
• You are constantly redefining what is possible in a product and can figure out a way to make almost anything happen. 
• You’re a playmaker.You visualize and articulate a clear design strategy to cross-functional partners
• You are experienced in executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders 
• You have a proven ability to create clarity and focus in complex and ambiguous problem spaces
• You have demonstrated experience in building the team necessary to fulfill the strategy

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey