About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the Role

Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.

You’re excited about this opportunity because you will…

• Manage top SMB Restaurant merchant partners (in the SMB restaurants vertical) across the country, while meeting/exceeding revenue goals
• Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform
• Navigate C-suite level decision makers by leveraging thoughtful data and complex objection handling

We’re excited about you because…

• You have 4 years of experience in a post-sales or Account Manager role or related experience
• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)
• You maintain a strong bias for action and an ability to operate as an owner for your book of business
• You have knowledge of Google Suite, including Google Slides (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)
• You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
• You manage a small, strategic book of business

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey