About the Team

At DoorDash, we serve a diverse audience of Merchants, Dashers, and Customers. Success to us means influencing product and company strategy, while building amazing experiences for all of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About the Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our Customer Experience & Integrity team. CXI at DoorDash is a broad team that includes the domains of Support, Fraud, Trust, Safety, and Internal Tools. 

This role is one of the more unique roles on the Research team.
First, It is designed to cut across all of our audiences - Consumers, Dashers, and Merchants and internal customers. With your bird’s eye view across the entire company, you will be responsible for understanding both audience-specific and cross-audience needs. And second, there is only one researcher in this space. You! You will be afforded broad autonomy to lead the space, choose the most impactful projects, and play a key role as THE voice of the customer with cross functional partners.

You will be working alongside Product Management, Product Design, Content Design, as well as our Strategy and Operations, and Product Marketing teams. If you are passionate about research and being part of this dynamic team, this role is for you!

You will report directly to the Head of Research within our Product organization. This role is hybrid, 1-2 days a week working from one of our Design hubs.

You're excited about this opportunity because you will…

• Contribute to DoorDash's product strategy and define the future of our service.
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Be able to cite exciting and impactful changes in product that stem directly from your research.
• Be able to learn from, and share your innovative research approaches with other researchers.
• Help all of our audiences have a world class DoorDash experience every day.

We're excited about you because… 

• You have 7 years of demonstrable experience in qualitative / qualitative research and/or product, UX, or user research, including writing and analyzing surveys.
• You can define research questions and scope, identify appropriate methods, execute studies, and synthesize findings.
• You can proactively work with several functions across the company.
• You are passionate about translating findings into creative and strategic recommendations.
• You excel in a dynamic environment.
• You have an advanced degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field (While this is preferred, it is not required).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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