Sales Operations Specialist

Job Information

We are seeking a highly motivated and detail-oriented Channel Operations Specialist to join the Bobcat team! This role is responsible for ensuring excellent customer service by managing the full order lifecycle, from initial customer order through to the delivery of a customer-ready finished product. This involves translating customer orders into actionable responsibilities, processing, monitoring, and reporting on all whole goods order activity. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of ERP systems and Microsoft Office Suite. This position is key to providing seamless order processing and exceptional service to our valued channel partners.

Role & Responsibility

Complete Machine Order Management :

• Manual entry of orders for all channels that do not access sales portal.
• Review all orders and change requests entered and dealer notes in dealer portal for configuration, pricing, and terms accuracy.
• Communicate with account representative(s) for additional information.
• Coordinate Special Quotation (SQ) with internal stakeholders.
• Verify orders to ensure correct eligibility and application of PSD programs.
• Make any order corrections necessary to ensure customers receive a quality product built to expectation.
• Responsible for processing, scheduling, expediting, and updating sales orders to meet the dealer and customer requirements.
• Determining port of entry, warehouse location.
• Obtain and apply extensive product knowledge of product line, including available options and configurations.
• Participate in training events to stay updated on new products and options.
• Coordinate shipment and delivery of machines to channel partners.
• Internal communication as required, to meet and fulfill unique requested products or configurations.
• Credit check prior to releasing trucks to logistics

Inventory Management :

Operations Support :

Marketing and Channel Support :

Job Requirement

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required :

2 years of experience. Inside Sales, Management, Supply Chain Management, Purchasing and / or Customer Service experience preferred. Experience supporting manufacturing, mechanical, technical, or engineering preferred. Experience in a fast paced, deadline different position.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation,