What are the responsibilities and job description for the Parts Counter Sales Representative position at Doosan Material Handling Solutions SoCal?
Join Our Growing Team Today!
Pay Range: $21.00/HR - $29.00/HR DOE
$2,000 Sign on bonus
Why DMHS So-Cal?
- Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs
- 10 paid holidays
- 15 vacation days
- 401k with match
- Training and development
- Competitive pay
- Tuition reimbursement
- And so much more!
The Parts Counter Sales Representative sells parts to internal and external customers, over the counter, over the phone, or online. He/She is involved in the direct sales process and is actively involved in maintaining positive customer communication. The Parts Counter Sales Associate increases our core business performance by supporting operational success and developing relationships with customers.
Job Duties
- Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
- Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
- Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
- Places routine stock and emergency orders with external suppliers.
- Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
- Processes outbound orders from picking to packing for customers and technicians.
- Performs routine inventories of customer consignments to accurately charge shortages.
- Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
- Resolves customer complaints and issues with a high degree of customer service.
- Processes remanufactured cores to obtain credit from suppliers.
- Assists the Sales Department with parts requests.
- Receives and fills both online and telephone orders for parts.
- Performs other duties of a similar nature as required
Qualifications:
- High School Diploma or equivalent. Associate degree preferred.
- Two or more years of experience in a material handling or automotive industry preferred.
- Proficiency in Microsoft Office suite.
DMHS SoCal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $21 - $29
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