Job Description
Job Description
Description
Doral Centre Animal Hospital is a premier hybrid veterinary practice, offering both general and emergency care to pets in Doral, FL . We are seeking a compassionate and dedicated Full-Time Client Service Representative ( CSR ) to join our dynamic, veterinary team. In this essential role, you will be the first point of contact for clients and their beloved pets, delivering outstanding customer service while supporting both routine and urgent veterinary care. This is an excellent opportunity to be part of a collaborative environment that prioritizes the health and well-being of our animal patients.
If you are a dedicated individual with a passion for veterinary medicine and exceptional client service skills, we invite you to apply for the Full-Time Client Service Representative position at Doral Centre Animal Hospital . Join us in making a meaningful difference in the lives of pets and their owners!
Visit https : / / innovetivepetcare.pinpointhq.com / postings / 6153e616 -d788-4ce8-888f-8da9eb0a78eb for more info!
Key Responsibilities
Client Interaction :
- Warmly greet clients and their pets, creating a welcoming and supportive environment.
- Provide a positive first impression, reflecting the values of compassion and excellence that Doral Centre stands for.
Appointment Management :
Efficiently manage incoming phone calls, schedule routine and emergency appointments, and handle inquiries regarding our wide range of veterinary services, including wellness exams, vaccinations, surgeries, and urgent care.Utilize our scheduling software to optimize appointment bookings and minimize wait times for clients.Record Keeping :
Maintain accurate, organized, and up-to-date client and patient records in our veterinary management system, ensuring compliance with legal and privacy regulations.Collect and verify patient histories, vaccination records, and other necessary documentation at check-in.Billing and Payment Processing :
Assist clients with billing inquiries, process payments, and explain services, fees, and payment options related to both routine and emergency care.Offer information about financing options and payment plans to help clients manage their pets' healthcare costs.Pet Health Guidance :
Serve as a knowledgeable resource for clients by providing information on pet health, preventive care, emergency procedures, and nutritional advice.Educate clients about our services, including hospitalization, dental care, ultrasonography, wellness, critical care and specialty servicesTeam Collaboration :
Work closely with veterinarians, veterinary technicians, and support staff to ensure seamless communication and workflow within the hospital, particularly during high-stress emergency situations.Assist in coordinating patient care between departments and facilitating communication with clients regarding treatment plans.Client Support :
Address client concerns and complaints with empathy and professionalism, resolving issues effectively while maintaining a calm demeanor.Follow up with clients after outpatient visits to ensure pets are recovering well and to reinforce the importance of follow-up care.Reception Area Maintenance :
Keep the reception area organized, tidy, and welcoming, ensuring a pleasant experience for clients and their pets.Manage inventory for office supplies and clinic materials, ensuring all essential items are well-stocked.Emergency Preparedness :
Be prepared to assist during emergencies by staying calm and facilitating the intake of urgent cases, guiding clients through the process, and supporting the veterinary team as needed.Knowledge & Expertise Required
To succeed in this position, prior experience in a client services role is essential, particularly within a veterinary, medical, or clinical setting. Ideal candidates will have at least two years of experience working in a professional medical or veterinary environment and a proven track record of delivering excellent customer service. Familiarity with veterinary terminology, emergency protocols, and animal care practices is highly desirable .
The right candidate will demonstrate exceptional communication skills , both verbal and written, with a friendly, approachable demeanor. A compassionate and empathetic nature is critical, especially when working in a fast-paced, high-stress environment where clients and their pets may need extra support.
Customer-Centric Approach : A genuine passion for helping clients and their pets, ensuring a positive experience at the hospital, even during difficult or high-pressure situations.Organizational Skills : The ability to manage multiple tasks efficiently, maintain attention to detail, and prioritize responsibilities in a dynamic environment.Problem-Solving Abilities : Strong capacity to address and resolve client concerns effectively and with professionalism, even in challenging circumstances.Team Player : Ability to collaborate effectively with diverse team members and work in a supportive, team-oriented environment.Additional preferred qualifications :
Bilingual in English and Spanish is a plus.Comfortable de-escalating difficult client conversations with professionalism and empathy.Availability to work some weekend shifts as needed.This is not an entry-level position. Candidates without relevant experience in a medical or veterinary setting will not be considered for this role .
What We Offer
Competitive Pay : Hourly rate based on experience and qualifications.Flexible Schedule : Full-time hours that support a balanced work-life schedule, including potential shift options for emergency coverage.Paid Time Off : Paid time off policy to support personal and professional balance.Parental Leave : Supportive parental leave options for new parents.Veterinary Discounts : Discounts on services and products for your pets, making it easier to care for them.Comprehensive Benefits Package : Including health, dental, and retirement plans, along with opportunities for professional development and growth.Supportive Environment : A collaborative and team-oriented atmosphere that values your contributions and encourages growth in both veterinary knowledge and customer service skills.
