Concierge

POSITION DESCRIPTION:

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

Expected Hours of Work This is a full-time position: 40 hrs a week.

Days and hours of work are Sunday through Thursday: 2PM-10PM

DUTIES/RESPONSIBILITIES

• Greet guests at the front desk and answer any questions.
• Prepare and display beverage and snacks in lobby.
• Provide reception and concierge services.
• Answering phones.
• Preparing tenant correspondence.
• Tenant package services.
• Assist with event planning.
• Receive work orders.
• Follow all company policies and procedures, including the company grooming standards.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
• Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

• Excellent customer service skills.
• Professional and positive attitude.
• Experience with hospitality/tenant services/property management preferred.
• Computer knowledge MS Word, Excel, and Outlook.
• Ability to act independently and make decisions.
• Ability to multi-task and manage several projects and excel under tight deadlines.
• Strong verbal and written communication skills.

CLASSIFICATION: Non- Exempt

• Expected Hours of Work This is a full-time position: 40 hrs a week.
• Days and hours of work are Sunday through Thursday: 2PM-10PM
• Lunch break is 30 minutes daily.

COMPENSATION:

• The appointed candidate will be offered an hourly wage of $20.50 an hour and a comprehensive benefits package including: medical, dental, vision, PTO, employee discount and retirement plans with employer contribution match. The Doran Group also offers employer paid AD&D insurance coverage, Life Insurance, and Long/Short Term Disability.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• The Doran Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
• The Doran Group will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in the application process, please contact Human Resources at 952-641-9406 or email at agustina.martinez@thedorangroupus.com for additional information.