What are the responsibilities and job description for the Resident Services Coordinator position at Dorchester Bay Economic Development Corporation?

Job Description

About the Role

Are you passionate about building strong, thriving communities? Do you want to make a direct impact on the lives of residents by connecting them to vital resources and fostering a sense of belonging? If so, we want YOU to join our team at DBEDC!

At DBEDC, we believe that housing is more than just a place to live, it’s the foundation for opportunity. We work to create vibrant communities by providing stable housing, economic opportunities, and social connections that help residents thrive.

As our Resident Services Coordinator, you’ll be at the heart of our efforts to support residents in DBEDC properties. You'll work closely with individuals and families, connecting them to essential services, fostering community engagement, and helping them maintain stable tenancies. This role will take you to different properties within our service area, where you'll collaborate with property management and local partners to create opportunities that enhance residents’ quality of life.

What you can expect to do in the role

Be a trusted resource : Welcome new residents, build relationships, and connect them with services that support their needs and goals.
Support housing stability : Help residents access public benefits, navigate challenges, and prevent evictions.
Create community connections : Organize resident meetings, lead social programs, and facilitate community-building activities.
Work directly with residents : Provide case management support, maintain appropriate records, and ensure services are accessible and effective.
Advocate for residents : Mediate conflicts, promote civic engagement, and collaborate with community organizations to expand resources.
Adapt and assist as needed : Support residents in any way necessary to help them maintain stable, fulfilling lives, including other duties as assigned.

What we are looking for (Required Qualifications)

A deep commitment to working with diverse communities, including low-income families, seniors, and individuals with disabilities.

A passion for social justice and racial equity.

3 years of experience in case management, social services, or community engagement.

Bilingual proficiency in Spanish, Cape Verdean Kriol, or Haitian Kreyol (written and spoken) is required.

Strong problem-solving skills and the ability to mediate conflicts with empathy and professionalism.

The ability to work independently while thriving in a collaborative team environment.

Tech-savviness with Microsoft Office or Google Suite.

Experience in maintaining accurate and confidential client records through a CRM system (like Salesforce).

A collaborative mindset with excellent communication and relationship-building skills.

Flexibility to work evenings, weekends, and travel locally as needed.

Preferred Skills and Experience

Experience in resident engagement and program coordination.

Knowledge of affordable housing and community development.

Creativity in developing newsletters or marketing campaigns.

Other important details

Don’t be discouraged from applying if you don’t “check all the boxes.” We appreciate the uniqueness of candidates, and there is no “perfect" resume!

Salary range : $66,300 - $76,500.

Benefits

DBEDC proudly offers a total compensation package that goes above and beyond, supporting your health, wellbeing, and work-life balance. Here’s what you can look forward to :

Health and Wellness

Choose from five generous medical insurance packages with no waiting period.

Employer-paid dental and vision coverage to keep you smiling.

Access to Flexible Spending Accounts and the Dependent Care Assistance Program for added flexibility.

Short-Term Disability, Long-Term Disability, Life Insurance, and Accidental Death coverage for peace of mind.

On-demand Employee Wellbeing Services to help you thrive.

Lifestyle and Perks

Save on your commute with the Commuter Benefits Program.

Access exclusive discounts through our Perks at Work Program.

Enjoy a flexible hybrid work environment, balancing work and life with ease.

Time Off That Works for You

Generous amount of vacation time to recharge and relax.

Seventeen paid holidays, including your birthday, because you deserve to celebrate.

Fifteen sick days for when you need to rest and recover.

Three personal days for life’s unexpected moments.

Five volunteer days to give back.

Future-Focused Benefits

Save for your future with our 403(b)-retirement plan, featuring a generous employer contribution.

Professional Development

Grow your career with access to professional development opportunities, including workshops, conferences, and training programs.

Collaborate and learn in a dynamic environment that encourages innovation and skill-building.

At DBEDC, we’re not just offering benefits, we’re investing in you! Join us and experience a workplace that values your well-being and success while building a brighter future for Dorchester and beyond!

About Dorchester Bay Economic Development Corporation (DBEDC)

DBEDC is a Community Development Corporation (CDC) and a certified Community Development Financial Institution (CDFI). Founded in 1979, we work to build a strong, thriving, and diverse community in Boston’s North Dorchester and Roxbury neighborhoods. We develop, preserve, and sustain affordable rental and ownership housing. We lend capital to and coach small businesses and prepare job seekers for well-paying, sustainable employment. We stabilize tenancies and foster community leadership. We’re focused on equitable development without displacement and providing opportunities for economic mobility.

We are one of Boston’s legacy agencies and most established community development organizations, with an annual operating budget of approximately $11 million and a staff of 32.

Salary : $66,300 - $76,500

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