What are the responsibilities and job description for the Assistant Director of Housekeeping & Laundry Operations position at DORCHESTER COLLECTION?

Position Overview

Who we are

Our Hotels

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2024-5305

Your future, our legacy

Hotel

The Beverly Hills Hotel

Division & Department

Rooms - Housekeeping

Job Title

Assistant Director of Housekeeping & Laundry Operations

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Director of Housekeeping & Laundry Operations you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel, here are just some of the great benefits you will receive :

Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)
50% off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical, Dental, Vision Benefit
Competitive retirement scheme

As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel, your compensation will range between $85,000-$90,000 annually.

What you'll do

A day in the life of our Assistant Director of Housekeeping & Laundry Operations... it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Assistant Director of Housekeeping & Laundry Operations accomplish would be lengthy but the list below is essential to know.

Manages 10 to 12 subordinate managers and supervisors who supervise a total of 75 to 100 employees in the Housekeeping, Laundry and Uniform Departments.

Recruits, interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and / or termination when appropriate

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Supervises team members to ensure completion of daily tasks and assists with further development of their potential within Dorchester Collection.

Ensures seamless delivery of guest services & requests. Owns guests requests and PROmisses. Guest & employee engagement. Preventative maintenance projects. LRA audits, NEXUS service excellence metrics. Financial performance.

Holds regular daily, weekly and monthly communication briefings with team members of all levels.

Oversee's the ordering of all supplies, inclusive of laundry, to ensure that levels are maintained and that purchasing is in line with budget

Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.

Ensure that linen is properly controlled, accounted for and ensure that quality of linen / laundry service is reviewed daily.

Oversees the linen inventories with the Director of Housekeeping and Laundry Manager.

Ensure that uniforms for all staff are maintained and controlled and coordinated with designers as required

Propose and initiate when approved, new services and products for our guests.

Work closely with Director of Engineering to oversee maintenance of all rooms and public areas as required

Conduct regular maintenance walkthroughs of the property with engineering management to identify any areas that require remedial action and to coordinate the timely completion of such.

Work constantly with the engineering management team to ensure that any out of order rooms are returned to inventory as soon as possible.

Appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in a timely and transparent manner.

The items shared are essential. However,to ensure consistency, our Assistant Director of Housekeeping & Laundry Operations is provided with specifics on how we care for their department and our hotel.

What you'll bring

You'll bring your unique personality and passion to the role and the team.

Communication is what keeps our departments running perfectly. You have great communication skills and a guest centric leadership style.

Attention to detail is critical for this role.

English is the primary language used in our hotel. You can comfortably communicate in this language.

Empathetic, people focused. Positive approach to growing and leading teams.

Ability to manage and motivate diverse team.

Manage ambiguity and large volume of requests.

Position location

Job Location

Location

9641 Sunset Blvd 90210 Beverly Hills Learn More

Salary : $85,000 - $90,000

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