What are the responsibilities and job description for the Customer Service Representative position at Dorel Industries?
Customer Service Representative / Vendor Specialist
Position Summary
The Customer Service Representative / Vendor Specialist position in Wright City, MO, involves managing customer orders, ensuring timely shipments and working with customer portals. This position will assist the account executives to ensure seamless customer experiences internally and externally. The ideal candidate will possess strong communication skills, and the ability to work effectively in a fast-paced environment.
Essential Job Functions
- Manage daily orders and confirm all orders are delivered to the warehouse.
- During the order entry process recognize EDI errors and offer solutions to errors.
- Review open order reports to ensure timely shipments.
- Review and understand vendor agreements and customer routing guides.
- Responsible for manually invoicing all orders that require manual intervention.
- Work in customer portals.
- Manually process sample requests from various areas of the company.
- Respond to customer inquiries regarding products, pricing, shipments and invoicing in a timely and courteous manner.
Other Responsibilities
Qualifications
High School diploma or equivalent
5 years of Customer Service Experience dealing with a multi-building distribution environment.
Strong internal customer focus and attention to detail.
About this position
Other details
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