Orthodontic Treatment Coordinator

Are you a highly motivated dental professional looking to take your career to the next level? Dorfman Orthodontic Group is seeking a full-time Treatment Coordinator to ensure our new patients and families have an amazing (think WOW!) first visit and educate them about the Braces and Invisalign process. We’re looking for someone who is self-driven, goal-oriented, well-spoken and outgoing! Our family-friendly orthodontic practice is about much more than just straight teeth and beautiful smiles! At DOG Ortho, our mission is to spread happiness with every new smile. We pride ourselves on offering exceptional, personalized care and amazing customer service while creating beautiful smiles in a high energy, fun atmosphere. If this description sounds like you, please send us your CV and a brief cover letter to tell us why you would be a great fit as our Treatment Coordinator. We look forward to hearing from you!

Check out our Facebook and Instagram (@dog_orthodontics) social media pages to learn how we make exceptional orthodontic care – easy, affordable, and fun!

The Treatment Coordinator position at DOG Ortho will include the following responsibilities:

New Patient Experience (main responsibility):

• New patient calls
• Helping Insurance Coordinator to verify insurance benefits
• Reviewing and discussing treatment recommendations with parents/patients
• Presenting financial arrangements, and customizing payment plans using a software program to make it easy.
• Educate parents and patients about Braces and Invisalign treatment
• Scheduling appointments for new patients to start treatment
• Communicating and coordinating treatment with patient’s dentist and specialists
• Confirming appointments
• Welcoming new patients and giving office tours
• Taking orthodontic records including photos with a DSLR camera, digital x-rays, and iTero scans
• Collecting and reviewing informed consent forms
• Upload photos into imaging software
• Assist doctor during new patient exam by charting findings and documenting notes
• Drafting and sending letters (referrals, treatment) to dentists and specialists
• Following up with pending patients that are ready for treatment but did not schedule to start at the initial consultation
• Recording new patient data for analysis
• Tracking new patient conversion using Excel spreadsheets and/or other CRM software
• Run monthly reports and review goals with Practice Manager and Owner
• Virtual exams and consultations through video and/or email

Marketing:

• Facilitating relationships with pediatric and general dentists (referrers)
• Promoting internal office marketing
• Digital marketing (as needed)
• Tracking referral sources and reviewing reports with Practice Manager and Owner

Other responsibilities may include: Orthodontic Assisting (routine appointments), Basic Administrative duties (answering phones, scheduling, etc)

Requirements:

• 1 year orthodontic (or dental) experience required
• Competency in basic computer skills including Microsoft Excel and Word
• X-Ray certification (required)
• Customer Service or Sales experience is a plus, but not required

Hours and Days:

• Full time (4 days/week)
• Must be willing to work at both locations: Southampton and Bensalem, PA

Pay:

• $23.00 - $29.00 per hour (based on experience and skill)
• Additional compensation: Performance bonus based on meeting growth goals of the practice (ie. Treatment Starts)

Benefits:

• Paid Time Off
• Paid Holidays
• Orthodontic Treatment benefits
• 401(k) Profit Sharing Plan
• 401(k) Matching

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Paid training

Schedule:

• No nights
• No weekends

Work Location: In person

Salary : $23 - $29