Seasonal Bikeshare Associate

Title: Seasonal Bikeshare Associate

Location: Duke Farms, Hillsborough, N.J.

Reports to: Event and Engagement Manager

Status: Seasonal, part time, non-exempt

How to Apply: Click here to apply. Please submit a résumé. Applications will be reviewed on a rolling basis until the position is filled.

Located in Hillsborough Township, N.J., Duke Farms is a center for applied conservation and sustainability that restores nature and ecosystems, demonstrates equitable climate transition strategies and engages leaders and visitors with the wonder of nature to spark change. Our wide-ranging sustainability efforts include the operation of a 1,000-acre park and associated infrastructure supporting over 150,000 public visitors a year.

Duke Farms is a center of the Doris Duke Foundation (DDF), whose mission is to build a more creative, equitable and sustainable future by investing in artists and the performing arts, environmental conservation, medical research, child well-being and greater mutual understanding among diverse communities. In addition to Duke Farms, DDF operates five national grantmaking programs as well as Shangri La, a global center for transformation located in Honolulu, Hawai‘i. DDF’s activities are guided by the will of Doris Duke, who endowed the foundation with financial assets that currently total over
$2 billion. (To learn more about the foundation, visit dorisduke.org.)

POSITION

Duke Farms’ bikeshare rental program offers about 15,000 visitors annually the opportunity to explore the expansive property by bicycle. Reporting to the Event and Engagement Manager, the Seasonal Bikeshare Associate is an integral part of the Event and Engagement team, supporting the daily operations of the bicycle rental service. This customer-focused position involves handling rental transactions, answering questions about bicycling and Duke Farms, and providing suggestions to enhance the visitor experience. The Bikeshare Associate takes the initiative to meet and exceed visitor needs within established guidelines, ensuring a positive and memorable experience.

Seasonal employees are typically hired for no more than nine months, beginning in March and continuing through December 2025.

RESPONSIBILITIES

• Welcome, direct and assist visitors with a cheerful, helpful and professional demeanor.
• Process bicycle rental transactions efficiently using a point-of-sale system.
• Provide accurate information, support materials and thoughtful recommendations about Duke Farms’ programs, facilities and mission.
• Assist visitors with general questions about bicycle operation, ensuring a safe and enjoyable experience.
• Perform minor adjustments to bicycles for rental riders as needed.
• Maintain the cleanliness and organization of bicycles, helmets and the rental area, coordinating with housekeeping services when necessary.
• Open and close the bike rental area according to operational procedures.
• Manage inventory of bicycles and helmets, ensuring that adequate supplies are available for visitors.
• Provide coverage at the visitors desk and café when needed.
• Perform other duties as required.

QUALIFICATIONS

• Proven customer service experience, demonstrating a welcoming and professional demeanor when assisting visitors and community members.
• Ability to engage positively with visitors and community members, providing information, resolving inquiries and handling unexpected issues efficiently and professionally.
• Excellent communication skills to deliver clear orientation and general information.
• Strong organizational and time management abilities, capable of multitasking while maintaining a solution-oriented mindset.
• Willingness and ability to support event execution, which may involve physical tasks such as setting up, moving equipment or extensive site navigation.
• Ability to navigate the 2,700-plus-acre Duke Farms property as well as travel to other locations, both indoors and outdoors, in various weather conditions.
• Ability to repeatedly lift bicycles weighing up to 50 pounds to a height of 12 inches.
• Ability to work in various outdoor conditions including but not limited to heat, cold, sun exposure and wet weather with potential exposure to environmental factors such as poison ivy, ticks and mosquitoes.
• Available to work flexible hours, including weekends, evenings and holidays.
• A valid driver’s license.

COMPENSATION AND BENEFITS

• Anticipated hourly rate is $17.
• 15% employer contribution to 401(k).

OUR VALUES

The following values underpin everything we do in pursuit of our mission across the Doris Duke Foundation:

Integrity: We must be honest and ethical in all that we undertake. As a private foundation, we are accountable to the many stakeholders affected by our work.

Excellence: We will insist on the highest standards of performance in fulfilling our mission, will ground our work in best practices and will make decisions based on the best available information.

Openness and Imagination: We will be a listening and learning organization that is responsive to ideas and opinions from a variety of sources. We value imagination and creativity, the ability to think in new ways about the work we do and how we do it.

Collaboration: We value a collaborative and supportive environment in which to advance our mission and objectives. Creating a working environment that promotes trust, honesty and respect within our organizations is as important as earning the trust and respect of our colleagues and peers in the fields in which we work.

Diversity, Equity and Inclusion: We believe in the essential value that a diverse set of perspectives, experiences and abilities brings to the table. Our commitment to the values of diversity, equity, inclusion and social justice is an ongoing, active engagement reflected in our funding areas, grantees, museums, centers, board and staff. At the core of our work is a dedication to serving and learning from organizations and individuals addressing inequities and working toward a more just, healthy and inclusive society. (Learn more about our commitment to diversity, equity and inclusion, and how we incorporate this value into our work.)

The Doris Duke Foundation is committed to inclusive hiring and equal employment opportunity. We strongly encourage candidates of all identities, experiences, orientations and communities to apply. Our recruiting and employment practices adhere to all applicable federal, state and local laws, including the Americans with Disabilities Act. We provide reasonable accommodations for persons with disabilities. If a reasonable accommodation in the job application process is needed, please contact us here.