Club Services Associate

ROLE SUMMARY
Dormie Network is a national network of private destination golf clubs offering a pure golf experience with world-class courses, top-tier amenities, and a focus on hospitality. As a key member of our Club Services team, you will be responsible for delivering exceptional hospitality to our members and guests. This includes preparing and staging carts for daily play, greeting members and guests, providing valet services, and assisting with the maintenance of the driving range. You will also handle member and guest luggage, clean golf clubs, and maintain club personal appearance standards.

JOB RESPONSIBILITIES

• Prepare and stage carts for daily play, ensuring they are fully stocked and maintained before and after each use.
• Greet members and guests with loading golf clubs on their cart, and provide valet services where applicable.
• Clean golf clubs of members and guest after each round.
• Assist with the maintenance of the driving range by picking up range balls and cleaning them.
• Handle member and guest luggage, including arrival and departure assistance.
• Assists other areas of the club as needed.
• Maintain club personal appearance standards. Wears assigned uniforms.
• Adheres to all Dormie Network's policies and procedures.
• Works with all other employees to become an efficient working team.
• If applicable to club location, may be required to operate club-owned vehicle for transportation of members and/or guests.
• If applicable to club location, may be required to provide valet services to park member/guest vehicles in designated parking areas.

REQUIRED SKILLS AND QUALIFICATIONS

• Able to operate golf carts in a safe manner.
• Can communicate clearly both orally and in writing.
• Has excellent interpersonal and customer service skills.
• Has excellent organizational skills and attention to detail.
• Has excellent time management skills with a proven ability to meet deadlines.
• Hold the ability to function well in a high-paced and at times stressful environment.
• Can work independently in the absence of supervision.
• Can maintain confidentiality of sensitive information.
• Is well mannered, displays a smile at all times, greets guests, members, and fellow employees when encountered, shows appreciation to the guests and the members, and demonstrates a willingness to help guests and members at all times.
• Knowledge of golf (Preferred)
• Previous experience in customer service position (Preferred)
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
• Prolonged periods of standing and walking.
• Able to bend, stretch, twist, and turn.
• Must be able to visually inspect merchandise items and member clubs for cleanliness.
• Must be able to lift and carry up to 50 pounds.
• Able to communicate with others.
• Must be able to drive motor vehicle, if licensed.
• Must be able to work outside in a variety of weather conditions.
REASONABLE ACCOMMODATIONS Dormie Network is committed to providing reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of this position.