What are the responsibilities and job description for the Dorney Park Operations Manager position at Dorney Park?
About Us
Dorney Park & Wildwater Kingdom is a world-class entertainment destination, home to 42 unique properties across the globe. Our team in the Lehigh Valley is passionate about delivering exceptional guest experiences and creating lifelong memories.
Job Description
We are seeking an experienced EMT Supervisor to join our seasonal leadership team. As a key member of our safety and guest services department, you will be responsible for managing associate job performance, training, and documentation. You will also receive continued leadership training and development plans to enhance your skills and expertise.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be expected to respond to medical and fire emergencies, as well as handle various guest services situations with professionalism and discretion.
As a member of our team, you will enjoy a range of benefits, including paid training, free uniforms, and admission to Dorney Park and other Cedar Fair properties. You will also have access to exclusive discounts on food and merchandise, as well as opportunities to attend employee-only events and ride nights.
Responsibilities
- Safety and Security: Respond to medical and fire emergencies, ensuring the well-being of guests and associates.
- Guest Services: Manage guest complaints and concerns, providing effective solutions and resolutions.
- Leadership: Supervise and train EMTs, promoting a culture of safety and excellence within the team.
- Communication: Collaborate with other departments to ensure seamless operations and effective communication.
Requirements
- Education: High school diploma or equivalent required; EMT certification preferred.
- Experience: Previous experience in emergency medical services or a related field; leadership experience a plus.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
