What are the responsibilities and job description for the Assistant Customer Service Manager position at Dorothy Lane Market?
Assistant Customer Service Manager
Full Time
As we prepare for our upcoming location in Mason, Ohio, we’re hiring for key positions to begin training at our existing stores! This is a unique opportunity to get a head start, gain hands-on experience, and be a part of the foundation for our newest location. If you love people and good food, join us in making The DLM Experience come alive in Mason.
Do you love making people happy? A DLM, we pride ourselves on the friendliest checkouts with fast, efficient service to create a wonderful shopping experience for our guests. These very important positions are our last chance to interact with our customers, so it’s an opportunity to make them feel welcomed and satisfied that they chose to shop at Dorothy Lane Market.
We are looking for an enthusiastic and dedicated Assistant Manager to join our Front End team! This position requires someone with cashier experience, excellent customer service skills, and leadership qualities to assist in running the day-to-day operations of our Front End. Hours for the position are full time, and require some evening shifts as well as weekend availability.
Training for this position will take place at one or more of our existing stores.
What You’ll Do:
- Assist in the day-to-day operations management of the Mason Front End
- Provide excellent customer service
- Solve customer issues and inquiries in a timely fashion
- Assist in building a strong team and demonstrating servant leadership
- Serve as a positive role model for our cashiers and carry-outs
- Assist in hiring, training, and developing new DLM associates in Mason
- Assist in scheduling for the Front End and collaborating with other departments when help is needed
- Performs other duties as assigned.
Qualifications:
- A desire to make folks happy by providing Honestly Better® Food and Service.
- A willingness to learn about and taste great food.
- A willingness to practice the DLM Team Values: Be Honest, Safe, Helpful, and Hard-Working.
- A good working understanding of DLM’s operations and a passion for our company culture.
- Outstanding customer service skills.
- Strong, proactive problem-solving skills.
- Strong phone etiquette and computer skills.
- Previous customer service and leadership experience.
- 18 years old or older.
- Holiday and weekend schedule availability.
- Willingness to work a variety of shifts.
Physical Requirements:
- Standing for long periods of time.
- Lifting up to 40lbs.
Join the DLM Family
At Dorothy Lane Market, we have a passion for great food and great people! By joining the DLM family, you can look forward to working in a fun, friendly, and caring environment that encourages growth personally and professionally.
In addition, we offer the following benefits:
- Flexible Schedules
- Generous Associate Discounts and Lunch Specials
- Wellness Programs
- Tuition Reimbursement
- Opportunities for Cross-training and Advancement
Eligible associates can also receive:
- Paid Time Off and Holiday Pay
- Comprehensive Medical, Dental, and Vision
- 401(k) with Employer Match
- Employee Assistance Program
