What are the responsibilities and job description for the Service Advisor/Service Writer/Service Consultant position at Dorsett Automotive?
Overview
We are seeking a motivated and detail-oriented Service Advisor/Service Writer/Service Consultant to join our dynamic team. As a Service Advisor, you will act as the primary point of contact for customers, ensuring that their automotive service needs are met with professionalism and efficiency. Your role will involve understanding customer concerns, providing accurate service recommendations, and facilitating communication between customers and technicians. This position requires a blend of strong customer service skills, mechanical knowledge, and sales acumen to drive service success.
Responsibilities
- Greet customers upon arrival and assess their service needs.
- Document customer concerns and relay information accurately to technicians.
- Provide detailed estimates for services required, including oil changes, brake repairs, and other automotive services.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers regarding their service experience and satisfaction.
- Collaborate with the service department to ensure timely completion of repairs.
- Stay informed about dealership promotions, new products, and industry trends.
Skills
- Strong customer service skills with a focus on building relationships.
- Sales experience, particularly in an automotive or dealership environment.
- Mechanical knowledge related to automotive repair, including familiarity with air brake systems and suspension components.
- Ability to effectively communicate technical information to customers in an understandable manner.
- Experience with upselling services based on customer needs.
- Proficient in using dealership management software or similar systems.
- Detail-oriented with excellent organizational skills.
Join our team as a Service Writer and contribute to delivering exceptional automotive service experiences while growing your career in the automotive industry.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Rotating weekends
Ability to Commute:
- Terre Haute, IN 47802 (Required)
Ability to Relocate:
- Terre Haute, IN 47802: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $70,000