What are the responsibilities and job description for the Site Leader position at Dorsett Controls?
SITE LEADER
The Site Leader key responsibilities include overseeing daily operations of the project-based revenue business stream, optimizing processes, managing resources, ensuring quality control, developing strategies, and leading teams to achieve organizational goals. The site leader will ensure the safety and efficiencies of the facility are upheld, while collaboratively executing the methods and principles of the Dorsett Controls workflows and best practices. In addition, the Site Leader will manage and enhance the automation engineering processes and procedures employed by all teams in the execution of their project tasks. A culture of continuous improvement is desired in this position.
REPORTS TO: Director of Operations
ESSENTIAL RESPONSIBILITIES:
- Leading, directing and organizing the efforts of the project implementation and engineering workforce, ensuring standards compliance and quality outcomes.
- Support the integrated and single-source SCADA growth expansion efforts through facilitating effective engineering leadership, training and support to other engineers and staff.
- Identify critical technical roadblocks and risks, while providing the resources to navigate through situations.
- Coach/mentor other members of the team.
- Directly manage the engineering process and the implementation of objectives and overall activities to facilitate standardization of design, execution strategy/methods, and support approaches.
- Supports technical efforts by leading and/or participating in the product selection, design, or evaluation as required and applicable.
- Drive standardization, continuous improvement, and financial performance for the site.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; identify trends.
- Analyze and improve organizational process and workflow.
- Communicate customer issues with automation engineering team and devise ways of improving the customer experience, including resolving problems and complaints.
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
- Work closely with project managers and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Provide input and feedback to product development teams for future development projects, products and solutions.
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in electrical engineering, or related field of study.
- 5 years’ experience in project engineering with 2 years in similar role with business and financial experience is required.
- “Big picture” thinking to address top-level concerns.
- Interpersonal skills to communicate with executives and staff employees.
- Understanding of financial and budgeting processes and principles.
- Strong personal and professional judgment.
- Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities.
- Organizational skills and the flexibility to jump from priority to priority.
- Comfortable with legal and regulatory processes to ensure company compliance.
Certificates, Licenses, Registrations
Valid Driver’s License – Class C
Professional Engineer (PE) is a plus
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Uses intuition and experience to complement data; designs work flows and procedures.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes him/herself available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
