Product Analyst

Dorsia's mission is to transform the economy and experience of hospitality through technology. We are revolutionizing the way people experience dining & hospitality by leveraging cutting-edge technology to offer exclusive restaurant reservations and VIP experiences. Join us as we continue to expand our footprint and reshape the hospitality industry.

We believe that restaurants are rockstars, chefs are artists, and we celebrate and build for this community and their patrons with sustained and hungry passion. Unlike existing dining reservation systems, Dorsia leverages a unique supply and demand pricing model to offer hard-to-book reservations for a guaranteed minimum spend. For restaurants, we optimize revenue by providing a reliable customer base, reducing no-shows and cancellations, and unlocking access to actionable diner insights and marketing support. For our members, we remove the hassle & frustration of securing that perfect reservation

Position Overview: As a Product Analyst at Dorsia, you will play a critical role in shaping our product's evolution and enhancing the member experience. By leveraging advanced analytics tools like Mixpanel, Redshift, & Looker, you will analyze user behavior, develop actionable insights, and optimize key touchpoints across the platform. Your work will directly influence product development, marketing strategies, and business growth, helping Dorsia set a new standard in hospitality.

Key Responsibilities:

• Analyze user behavior, engagement, and retention metrics using our suite of data analysis tools to uncover actionable insights and inform product strategy.
• Collaborate with cross-functional teams, including engineering, design, and product management, to identify opportunities and implement data-driven improvements.
• Identify gaps, inconsistencies, and opportunities in data collection and instrumentation and communicate these effectively to the Product and Engineering teams.
• Define and track key performance indicators (KPIs) to measure the success of product features and initiatives.
• Create and maintain dashboards, reports, and visualizations to communicate insights and performance trends to stakeholders.
• Conduct deep-dive analyses into specific aspects of the product, identifying root causes and providing actionable recommendations.
• Support product experimentation by designing and analyzing A/B tests, multivariate tests, and other experimental methodologies.
• Extract, clean, and validate data from various sources to ensure data quality and integrity.

Qualifications:

• 2-4 years of experience in a product analytics or similar role, ideally in a tech or consumer-focused company.
• Expertise with Mixpanel for product analytics, including segmentation, funnel analysis, and cohort tracking.
• Experience with Braze or other customer engagement platforms to execute lifecycle marketing campaigns.
• Proficiency in SQL for querying databases and extracting data for analysis.
• Familiarity with data visualization tools (e.g., Looker, Tableau) is a plus.
• Strong problem-solving skills with the ability to translate data into actionable insights.
• Exceptional communication skills and ability to work cross-functionally.

Our Core Values:

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers' needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what's best for the company, so don't be afraid to kill your darlings.

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we're laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We're in this for the long-haul, so enjoy the ride.

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there's always room for dessert, because there's always more to do.