EMC - CONSTRUCTION - HVAC FIELD OPERATIONS MANAGER

Description

Who We’re Hiring:

EMC Mechanical Services is looking for a HVAC Field Operations Manager to join the team!  The HVAC Field Operations Manager oversees the day-to-day activities of HVAC field technicians and ensures the proper functioning of heating, ventilations, and air conditioning systems across various job sites.  The role typically involves managing teams, coordinating schedules, and maintaining quality standards for installation.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA!  With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice.  Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more.  Apply now to join an organization rooted in the purpose of Installing Confidence.

What We Offer:

EMC Mechanical Services offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid time off that accrues from day one.
• Employee Assistance Program for support when needed.

What You’ll Do:

• Team Management & Leadership
  • Supervise and lead a team of HVAC technicians and installers.
  • Provide training, guidance, and performance evaluations for field staff.
  • Ensure team adherence to company standards, safety regulations and best practices.
  • Schedule and assign daily work for field technicians.
• Operations & Scheduling
  • Oversee daily operations to ensure all projects are executed efficiently and within deadlines.
  • Manage service schedules for preventative maintenance, installations, and repairs.
  • Coordinate resources (equipment, tools, vehicles) needed for fieldwork.
• Customer Relations & Support
  • Address customer inquiries and resolve issues related to HVAC services.
  • Maintain positive relationships with clients to ensure repeat business and customer satisfaction.
  • Work closely with the sales team to address customer needs and expectations.
• Quality Control & Compliance
  • Monitor the quality of work completed by field technicians to ensure compliance with company standards.
  • Ensure HVAC installations and repairs meet safety codes and industry regulations.
  • Conduct regular site inspections and audits for quality assurance.
• Inventory & Equipment Management
  • Oversee inventory of HVAC equipment, parts, and materials required for jobs.
  • Ensure field technicians have the necessary tools and supplies for efficient work completion.
• Budgeting & Cost Control
  • Track project costs and manage resources to ensure cost-effective operations.
  • Develop and manage budgets for service operations and field-related activities.
• Reporting & Documentation
  • Prepare and maintain reports on field operations, including job status, employee performance, and client feedback.
  • Document work orders, service histories, and maintenance logs.
• Safety
  • Enforce safety protocols in all aspects of field operations.
  • Conduct safety briefings and ensure compliance with OSHA and other safety regulations.
• Troubleshooting & Problem Solving
  • Step in as a technical resource when complex problems arise in the field.
  • Provide guidance and support to technicians for troubleshooting HVAC systems.

Qualifications

What You’ll Bring:

• Education
  • High school diploma or equivalent is required
• Experience
  • Several years experience in the HVAC industry
  • Extensive knowledge of HVAC systems, diagnostics, installation, and repair
• Driving Requirements
  • Must have a valid Virginia driver’s license.
  • Must have positive points on state driving record.
  • Must be at least 21 years of age unless company approval is granted.
  • Must not have had a DUI, DWI, or reckless driving conviction in the last five years.
  • All driving records are run as part of our pre-employment process and reviewed at the discretion of the Safety Team.
• Physical Requirements
  • Must be able to crawl, kneel, squat, and climb. 
  • Must be able to lift up to 50 pounds on a regular basis, unassisted. 
  • Must be able to stand and walk for extended periods of time. 

Not everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success.

At EMC Mechanical Services, we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.