What are the responsibilities and job description for the English-Speaking Customer Service Representative position at Doterra?
At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
Job Description :
Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and / or other contact types.
AVAILABLE SHIFTS : 8 am - 1 pm and 1 pm - 6 pm
Job Responsibilities :
- Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service. Will be trained to take multiple contact types
- Complete all necessary trainings, as determined by management
- Respond promptly with correct grammar and punctuation in verbal and written communications
- Use resources to answer questions and resolve concerns promptly and courteously
- Follow-up on customer services issues
- Capture customer feedback
- Identify and track / code contact types
- Upsell and inform customers about promotions and products
- Help with special projects as needed
- Adhere to schedule and meet other department performance standards
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job :
Job Qualifications :
doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
