Manager

Seeking friendly, outgoing individual who is self-sufficient and highly reliable.

We are small gaming café units offering food, drinks, and entertainment. We pride ourselves on upholding exceptional standards in the industry; therefore, potential candidates must possess excellent customer service skills and friendliness.

Goal: To maintain a team driven to exceed in customer service, store cleanliness, and support for each other, who follow Company policies to aid in achieving our Mission: "To uphold exceptional standards in customer service and cleanliness, providing the best guest experience in our industry."

Job Outline:

Dependable, Responsible, Operational Minded

a. Hires candidates who possess traits that align with our goals and mission and will work well within the team.

b. Stays proactive on staffing so operations run smooth.

c. Creates Schedules that meet the needs of guests and staff to strengthen operations

d. Ensure all shifts are covered without creating overtime or stressors on teams

e. Covers shifts in emergency scenarios

Good interpersonal skills, Trustworthy

f. Knows how to interact with guests and team in a positive, welcoming, friendly manner. Creates a positive culture for others within the store.

g. Behaves positively during interactions with teams and shows them respect. This creates an overall upbeat environment.

h. Knows how to give redirects and reprimands as needed but believes in strong positive reinforcement.

i. Top level of trust, honesty, and integrity demonstrated at all times.

Sales Building

j. Interacts with team and guests in a manner that will create repeat business

k. Stays informed on current marketing strategies and interacts with teams to ensure everyone is promoting and using all strategies to grow business, including maintaining excellent customer service.

Training & Expectations

l. Setting clear expectations by utilizing the training materials and the 4-step training method.

*This includes paperwork, marketing, cleaning, and customer service.

Boundaries & Communication

m. Clearly communicates standards and expectations in professional manner, maintains professionalism.

n. Follows up to make sure company standards and procedures are met. Often this will be done by evaluating conditions in store left be previous shift and reviewing checklists.

o. Knows to report serious matters to District manager and request assistance when unsure of procedure or next step in dealing with an employee.

p. Abides by laws and HR policies as governed by company, Federal and Illinois law

Role-model Behavior

q. Strictly follows employee conduct policy and ensures this is the culture within the store and all team members follow, as well.

Paperwork/Cash handling

r. Knows how to properly complete all paperwork.

s. Able to train, correct, and enforce the need for proper paperwork completion.

t. Consistently practices proper cash handling procedures and ensure teams do, as well.

u. Prepares Deposits for District Managers

Facilities

w. Keeps store organized, including storage units/areas.

x. Sets and maintains high cleanliness standards.

z. Resolves maintenance issues and notifies DM when completed or if further assistance is needed.

*This list may not encompass all duties and expectations of the position

Job Type: Full-time

Pay: $32,000.00 - $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $32,000 - $35,000