LRL - Store Manager

The Store Manager reports to the Assistant General Manager or General Manager, and is responsible for the training and supervision of bartenders and Assistant Managers on their team.

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

Store Manager

2700 Casino Dr, Laughlin, NV 89029

Shift: Varies

Days Off: Varies

Manager: Kristina Boothe

***NOTE:
If you are awarded a bid for an open
position
you have
ONE
day to decline the offer. If you
decline
you will not be eligible to bid again for
180 days
.

• At least 21 years of age;
• Prior experience in customer service supervising staff who handle cash transactions and safeguard funds;
• Excellent customer service skills and ability to interact in a professional manner;
• Nice, friendly, and willing to work attitude;
• Possess excellent productivity, adaptability, self-drive, ownership and accountability, time management, focus;
• Ability to communicate precise and concise information to the right people at the appropriate time;
• Proficiency in the use of PC computer software (MS Word, Excel, PowerPoint, and Outlook);
• Gaming registration, other work cards may be required depending on jurisdiction;
• Capable of managing multiple business tasks, with strong judgment, organizational skills, and attention to detail;
• Ability to solve problems with minimal supervision and in a professional manner;
• Able to obtain any regulatory licenses or certifications in appropriate jurisdiction(s) ;
• Valid Nevada driver’s license, reliable transportation, vehicle insurance, clean driving record;
• Ability to work varied shifts, including weekends and holidays when required;
• Ability to stand for long periods of time, bend and lift up to 25 pounds.

Job Responsibilities:

• Verify funds/accept keys prior to shift, complete store inspections;
• Contact dispatch when appropriate; contact Assistant Managers for any issues that appear concerning;
• Contact 911 for emergencies; ensure bartenders office is locked;
• Train and supervise bartenders, report FMLA call outs to HR;
• Create/maintain bartender schedule;
• Complete cash/electronic transactions;
• Inform guests that food and drinks are available, ensure food is rotated;
• Ensure registered paid gaming payouts are accurate;
• Redeem marketing coupons, offer players card to unrated players;
• Understand promotions and communicate them to guests, understand how to troubleshoot machines;
• Maintain overall tavern cleanliness, remove trash; verify store cleanliness and safety;
• Process ticket redemptions, process jackpots with appropriate ID and withhold tax as required;
• Understand company comp policy, maintain company policy for guest alcohol consumption;
• Maintain confidentially with all information;
• Approve jackpot payouts, address customer concerns/disputes;
• Confirm F&B deposit funds, prepare bank deposit slips, perform store inventories;
• Generate F&B orders, generate supply orders, review product orders from warehouse;
• Load dispenser funds at unscheduled times, complete e-drops, complete pre-drop;
• Ensure safety programs are properly implemented;
• Record progressive log readings, ensure displays are in accordance with company guidelines;
• Resolve gaming disputes and guest calls, complete all regulatory requests;
• Ensure that displayed licenses are current;
• Report employee and guest injuries;
• Coordinate new store openings;
• Ensure compliance programs are properly implemented;
• Investigate employee performance issues; issue corrective action;
• Complete payroll; hire and staff locations; maintain sufficient on-call (floater staff);
• Coordinate remodels;
• Review reports - waste reports, comp reports, sales reports, overtime reports;
• Verify Solar Winds tickets;
• Monitor impress and ATM balances and adjust to business levels;
• Identify competitor pricing trends;
• Set par levels for inventory;
• Perform follow up on audit investigations and security requests;
• Verify Kronos checklist completion for team members;
• Perform other job duties as assigned.