What are the responsibilities and job description for the Sales and Marketing Rep position at Double JJ Resort?
Description
Responsible for soliciting new accounts and maintaining relationships with existing accounts to meet and/or exceed revenue goals.
Job Duties
- Solicit new accounts to meet/exceed room revenue goals. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication.
- Preparing correspondence to customers, internal booking reports and file maintenance.
- Communicate with other departments to ensure reservations are complete to customer satisfaction.
- Participation in pre-convention meetings, training and other sales related meetings as required.
- Attend community/social events and industry meetings.
- Develop/maintain knowledge of market trends, competition and customers.
SUPPORTIVE FUNCTIONS:
- Professionally represent the resort at all times, especially while attending community/industry functions.
- Must promote cooperation and teamwork between all employees and always provide exemplary guest services to maintain department efficiency and complete guest satisfaction.
- Must demonstrate professionalism with the ability and willingness to work with a variety of people. Must be able to remain calm under stress and be able to handle emergency situations as needed.
- Assist with reports and/or competitive data collection as needed.
- Perform reasonable sales related tasks as requested.
WORK CONDITIONS:
- Most tasks are performed independently. Tasks are performed indoors and outdoors.
- Sitting occurs approximately 60% of the time. Employee may sit up to 6 hours a day.
- 40% of tasks are performed from non-seated position. These tasks may include touring the resort and traveling to and from meetings. These and other tasks require sitting, standing, walking, lifting, reaching, pushing, pulling and grasping. Length of time of these tasks may vary from day to day and task to task.
- Talking and hearing occur continuously in the process of communicating with guests and co-workers at all levels of the organization.
- Vision occurs continuously with the most common visual function being those of near and color vision and depth perception.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
- Knowledge of guestroom sales, planning and execution of sales solicitation effort that is consistent with the sales and marketing objectives of the Double JJ Resort.
- Ability to effectively communicate with customers in a friendly and positive manner both internally and externally.
- Ability to communicate customer needs to other departments in a timely manner and resolve complaints from guests as needed.
- Proven ability in sales and skill in both oral and written communication.
- Personal computer knowledge desirable (Outlook, Word, Excel & Delphi).
- Ability to establish and achieve all goals.
QUALIFICATION STANDARDS:
Education
- Four-year college degree preferred. However, any combination of education and training within
hospitality sales may also be considered.
Experience
- Past hotel sales experience preferred. This position description is not an exclusive or comprehensive list of all job functions that an employee in this position may be asked to perform.
