Night Auditor

BASIC FUNCTION & JOB DUTIES: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 10pm-6am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Responsibilities include registering guests, making, and modifying reservations, and hotel operator. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Weekend coverage & overnights will be required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Essential Duties & Responsibilities:

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Hotel policies, standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Hotel; maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
• Fulfill all Front Office functions between the hours of 10:00 p.m. and 6:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Follow safety and emergency procedures according to hotel standards.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service, facilities and hours of operation.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
• Maintains working relationships & communicates with all departments.
• Verifies that accurate room status information is maintained & properly communicated.
• Resolves guest problems quickly, efficiently, & courteously.
• Follows of all hotel policies & house rules.
• Attend meetings as required by management.
• Perform other duties as assigned by management.

Work Environment

This role is an onsite position and requires the employee to perform their work duties at the job site location. the employee will be exposed to typical equipment and temperatures found in a front office setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education And/or Experience:

• 1 year experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Experience handling cash, accounting procedures, and general administrative tasks
• Ability to read & interpret documents such as safety rules, operating & maintenance instructions & procedure manuals. Ability to write routine reports & correspondence as well as dates & time.
• Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form.
• Ability to problem solve with concrete variables in standardized situations.
• An operational knowledge of Microsoft Office suite.

PHYSICAL DEMANDS:

The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee is frequently required to walk & stand. The employee is occasionally required to stoop, kneel or crouch. The employee must regularly lift and/or move more than 30 pounds.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Houston, TX 77032 (Required)

Work Location: In person

Salary : $16