What are the responsibilities and job description for the Guest Service Representative position at Double Tree by Hilton-Novi?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in ensuring a positive experience from check-in to check-out. This position requires strong customer service skills, attention to detail, and the ability to handle various guest inquiries effectively. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve issues promptly and professionally.
- Manage phone systems effectively, ensuring excellent phone etiquette when answering calls.
- Maintain accurate records of guest interactions and transactions.
- Assist with night audit responsibilities as needed, ensuring all financial transactions are processed accurately.
- Collaborate with other hotel departments to enhance guest experiences.
- Uphold high standards of guest relations and hospitality management.
Requirements
- Previous experience in customer service or guest services is preferred.
- Familiarity with hotel operations and hospitality practices is a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to work flexible hours, including nights and weekends if necessary.
- Bilingual candidates are encouraged to apply as it enhances guest relations.
- Attention to detail and problem-solving skills are essential for success in this role.
- Experience with night audit processes is beneficial but not required.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Novi, MI 48375 (Required)
Ability to Relocate:
- Novi, MI 48375: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18