What are the responsibilities and job description for the Bellperson/Shuttle Driver position at DoubleTree by Hilton Albuquerque?
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
Embrace the opportunity to provide exceptional service as a Bell Person, joining our outstanding Guest Services TEAM. In this role, you'll be dedicated to delivering unparalleled guest experiences and ensuring seamless operations during arrivals and departures. Your primary focus will be on providing luggage assistance and ensuring guests' comfort as they settle into their rooms.
Essential Job Functions:
- Deliver top-tier service to our guests with genuine engagement and thoughtfulness, promptly responding to their requests and ensuring an exceptional experience
- Possess comprehensive knowledge of hotel facilities and the surrounding area
- Guest items will be retrieved and loaded to and from cars, busses, vans, and carts
- Escort guests to their accommodations, visually inspect the room, and highlight its features and the room compendium for their convenience
- Manage stored luggage by tagging bags and providing guests with corresponding claim tickets, while ensuring luggage is securely organized in designated areas for safekeeping
- Address and resolve guest concerns with attentive service recovery
HOTEL SPECIFIC:
The DoubleTree Hotel believes top tier Team Members deserve some recognition!
By securing a position with us you will be awarded with up to $1,000 in incentives paid throughout your first year! Incentives will be awarded on your 30th day employment PLUS your 6-month anniversary AND again on your 1-year anniversary!
Physical Demands:
- Grasp, lift, carry, and move packages, boxes, and luggage up to 75 lbs. continuously throughout the shift
- Ability to stand and walk continuously throughout the shift
- Sufficient manual dexterity in hands to load and unload luggage
- Perform tasks requiring bending, stooping, kneeling, and walking significant distances at the hotel
Education:
- High school diploma or its equivalent
- Experience:
- No experience is required
- Valid driver's license required
- Prior Driver, Hospitality, Bell Person, or Door Person experience preferred
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
