Lead Porter- DoubleTree by Hilton Battle Creek

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

The Lead Porter plays a key role in ensuring guest satisfaction by supervising the porter team and assisting with luggage handling, public area cleanliness, and guest services. This role involves training, directing, and inspecting the work of team members while also supporting the housekeeping team and maintaining high service standards.

Key Responsibilities:

1. Guest Services:

• Greet guests warmly and assist with luggage during check-in and check-out.
• Provide directions, hotel information, and local area recommendations.
• Address guest requests promptly and ensure they are handled with professionalism.

2. Public/Private Area Maintenance:

• Ensure public/private spaces, such as the lobby, entrances, hallways, stairwells, service corridors and meeting rooms are clean and well-maintained.
• Monitor and report any maintenance or safety issues in public areas.
• Coordinate with housekeeping and maintenance teams to uphold hotel standards.
• Trash removal, and restroom refreshment

3. Team Supervision:

• Train and mentor new and existing porter team members on procedures and service etiquette.
• Direct daily activities, ensuring tasks are completed efficiently and to a high standard.
• Inspect the work of team members to ensure compliance with hotel policies and guest satisfaction.

4. Support to Housekeeping:

• Assist the housekeeping team as needed, including delivering supplies or aiding in special projects.
• Coordinate with housekeeping to ensure guest rooms and public spaces are ready and well-presented.

5. Operational Duties:

• Monitor and maintain cleanliness and functionality of luggage carts, porter stations, and equipment.
• Assist with group arrivals/departures and special event logistics.
• Ensure proper handling and storage of guest luggage and belongings.

6. Problem Resolution:

• Address guest concerns or complaints, escalating to management when necessary.
• Handle lost and found items, ensuring proper documentation and storage.
• Ensure compliance with hotel safety policies and procedures.
• Promote a safe work environment for both staff and guests.

Qualifications:

• Previous experience in a hospitality or customer service role, with supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to lift, push, and pull heavy luggage or equipment as needed.
• Flexibility to work various shifts, including weekends and holidays.
• Attention to detail and commitment to maintaining cleanliness and guest satisfaction.

Work Environment:

• Fast-paced hotel setting with frequent interaction with guests, team members, and other departments.
• Physical demands include standing for extended periods, bending, and lifting.

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA